Capital One Senior Administrative Assistant United States, New York, New York 252207372
As a
General Responsibilities:
Collaborating horizontally across teams to coordinate the delivery of holistic performance support solutions
Designing strategic programs and initiatives, partnering with project and product teams to integrate designs and develop processes that track progress, identify and address issues
Leading high impact transformation initiatives contributing to the overall outcomes, definition, scoping, design, and delivery
Designing and producing metrics used to measure efficiency and effectiveness
Driving process improvements aligned with desired customer outcomes
Analyzing, identifying, and correcting data issues with systems used or owned by a department
Representing the collective voice of CCPS tech needs and solutions
Identify and advocate for emerging tech solutions that align to CCPS and Channels strategic objectives
Partnering with stakeholders to understand needs and priorities to effectively advocate for solutions and CCPS tech investment
Providing subject matter expertise on processes and projects when representing the department in projects and other meetings
Managing and leading a high performing team of associates
Qualities you’ll bring
Leadership:
You are an influential and supportive leader that advocates for your team and associates.
You are a thoughtful and inspirational leader that leads with head and heart while creating an environment that enables excellence.
Process and Operational Excellence:
You have a proven track record of effectively leading well managed processes in an operations environment.
You utilize data and insights to monitor process and operations effectiveness and identify and implement continuous improvements.
Tech and Product Fluency:
This role does not require technical skills (e.g. coding) but an ideal candidate will understand how to harness evolving technology to drive business outcomes. Further, you will be problem-solving with Business Analysts, Operations, and Tech teams and the ability to speak their language is critical to collaboration and consensus building.
Analytical:
Ability to access and leverage data to build compelling stories of where the leverage is and what investments will deliver the best outcome for our customers and stakeholders.
Basic Qualifications:
High School Diploma, GED, or Equivalent Certification
At least 5 years of Project or Process Management Experience
At least 3 years of experience using Google Suite or Microsoft Office
At least 3 years of People Leadership Experience
At least 3 years of Relationship Management Experience
At least 3 years of experience leading or supporting a process or operations organization
At least 3 years of experience in strategic planning
Preferred Qualifications:
Bachelor's Degree in Business, Organizational Behavior, Process Management, Human Resources or Mathematics
Six Sigma, Lean, or PMP Certification
At least 5 years of People Leadership Experience
At least 2 years of experience leading teams in a remote environment
At least 3 years of experience in Learning & Development program management
At least 3 years of experience in risk management, compliance or audit
At least 3 years of experience in data management or data analysis
At least 1 year of experience in Learning and performance enablement
At least 1 year of experience using knowledge management systems and learning technologies and processes
. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
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