Honeywell Customer Support Representative 

United States 

251596813

You will report directly to our Customer Experience Manager and you'll work out of our Phoenix, Arizona location on a hybrid work schedule Fridays through Mondays.

• Understand customer needs and pain points to identify areas for improvement in the customer experience

• Develop and implement customer experience strategies and initiatives

• Collaborate with cross-functional teams to ensure the delivery of high-quality products and services

• Monitor and analyze customer feedback and data to drive continuous improvement

• Implement customer-centric processes and systems to enhance the overall customer experience

• Benefits – Medical, Vision, Dental, Mental Health

• Paid Vacation

• 401k Plan/Retirement Benefits (as per regional policy)

• Career Growth

• Professional Development

• Minimum of 5 years of experience in customer experience or a related role

• Strong understanding of customer experience principles and best practices

• Excellent communication and interpersonal skills

• Analytical mindset with the ability to analyze data and make data-driven decisions

• Bachelor's degree in Business Administration, Marketing, or a related field

• Experience in the aerospace industry or a similar technical field

• Certification in customer experience or related areas

• Experience with customer experience management tools and platforms

• Proven track record of driving customer satisfaction and loyalty

• Strong project management skills