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Apple WW Education Senior Manager Customer Success Programs United States, California, Cupertino 249954759
27.06.2024
Description
In this role, you will:
Minimum Qualifications
- Typically requires minimum of 15+ years of related experience
- 8+ years of people leadership experience focused on teacher professional development, indirect channel development, advocacy programs, and/or education systems
- Extraordinary knowledge of the global Education vertical, including go-to-market strategy, customer profiles, market trends and challenges, key use cases, associated solutions, and competitive landscape
- Experience designing and managing education programs
- Bachelor’s degree or equivalent experience is required
Preferred Qualifications
- Background working with channel partners and/or supporting multiple routes to market is highly preferred
- Deep knowledge of the Apple education ecosystem and high level of proficiency with Apple products and services is a plus
- Ability to build, lead, and develop inclusive teams and attract and retain talent through performance management, coaching, guidance, and support
- Outstanding communication and presentation skills
- Ability to motivate and inspire others, articulate vision and purpose, and advocate for Apple’s values
- Excellent collaboration and relationship building skills, including the ability to influence cross-functionally, navigate organizational structures, and manage complex relationships
- Strong negotiation skills with the ability to gain alignment on program objectives and priorities with senior leaders
- Comfort with ambiguity and the ability to bring structure and clarity where none exists
- Experience managing a remote/geographically dispersed team is a plus
- Advanced degree in Education is a plus
Pay & Benefits
- At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $207,600 and $311,400, and your base pay will depend on your skills, qualifications, experience, and location.Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
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