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Cisco Site Reliability Engineer United States, Georgia, Atlanta 249865261
18.11.2024
Responsibilities:
- Focus on platform reliability. Ensure deployment designs avoid pitfalls of large scale SaaS offerings (bottlenecks, single points of failure, etc.).
- Focus on efficiency. Solution implementations should minimize operational expense.
- Drive a shift in thinking towards a DevOps approach. Collaborate with IaaS, Operations, and Software Development teams throughout the development and deployment lifecycle. Ensure operational needs are adequately considered and baked into new product releases.
- Develop infrastructure (network, compute, storage) & application capacity models.
- Drive toward automated deployments & innovative ways to configuration management.
- Define critical metrics, health-check APIs, monitoring & alarming thresholds. Setup clear and accurate SLO/SLI for efficient service monitoring
- Focus on service availability. Reduce MTTR by assisting the incident command, operations, and IaaS teams to diagnose & resolve service outages (incidents with significant customer impact).
Basic Qualifications:
- 3+ years extensive experience supporting Ribbon and/or Oracle SBCs
- 3+ years in a traditional operations or preferably SRE role supporting VoIP applications and services
- 2+ years of Linux experience with bash/shell scripting or the following technologies: networking (IPv4/IPv6) and various protocols (such as SIP, RTP, TLS, DNS, etc.)
- 1+ years of experience with virtualization (VMWare/Openstack/etc) and/or public cloud (AWS, GCP, Azure, OCI, etc.) and containerization
Preferred Qualifications:
- In-depth knowledge/experience with PSTN and/or VoIP and relevant protocols such as SIP, H.323, RTP, various media codecs (G.711, Opus, H.264, etc.)
- Knowledge and experience with supporting/facilitating NNI, SIP trunking including encryption
- Experience operating voice and video collaboration services/infrastructure
- Ability to demonstrate a data driven approach to solving problems, influencing direction, and driving solutions
- Excellent written and oral communication skills. Comfortable presenting in front of a group and able to accurately translate complex concepts into simple terms.
- Enjoy debugging, this role requires superb debugging skills. You're adept at diagnosing issues across multiple layers of the technology stack (application, network, compute, o/s, etc.)
- Experience leading and operating large complex cloud solutions across private, public and hybrid clouds, is preferred
We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).
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