Citi Group Infra Tech Lead Analyst - VP 

United States, Texas, Irving 

248777205

• To act as a member of the Batch Management team that supports processes, tools and products used in Mainframe Batch Scheduling space such as Tivoli Workload Scheduler z/OS, Dynamic Workload Console.
• You will be a member of the multi-disciplinary team that supports all Citi lines of businesses for services like User Acceptance Testing, Production Job Scheduling, Workload Automation and solutions development.
• We will assist all new application and support teams on on-boarding new users. We will also drive User Pilot Programs & Presentations, build user-community training/end user education through lunch and learn sessions and craft self-service training materials. You will identify process improvement areas and initiate steps to improve on these areas and where possible - automate.
• You will provide service quality metrics by building data collections reporting scripts, create analytics to improve operations. You will create technical support documents and Global Process Control Manuals.
• We will be advocates of the global strategy by developing our highly-collaborative workforce to use global standard tools and processes.
• Build and deploy scripts and procedures to support the automation of tasks and processes as well as self-service capabilities for our internal partners.
• Provide 24*7 follow the sun support for critical production problems on batch scheduling and automation/reporting solutions.
• Delivery of work you're doing within the scheduled time with high quality.
• Develop partnerships with customers, handle expectations, customer concerns and vendor engagements.
• Communicate and carry out compliance to the policies, standards, procedures to users in handling change requests
• Drive transformation/lean efforts that will optimize business operations and improve current process efficiency and effectiveness

• Bachelor’s/University degree or equivalent experience

Anticipated Posting Close Date:

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