Amazon Support Engineer Logistics 

United States, Washington, Renton 

247528114

You’ll join a diverse team of IT Support associates and engineers, supply chain specialists, program managers, operations managers, and other vital roles. You’ll collaborate with people across IT Services to help us deliver the highest standards for IT Logistics, ensuring that our customers have the equipment they need to perform their jobs. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Key job responsibilities
• Perform high volume IT Imaging and configuration on laptops and other End User IT Equipment
• Support and execute IT projects related to imaging, deployment, and lifecycle management of end-user equipment
• Develop and implement technical solutions to improve operational efficiency and service quality
• Collaborate with cross-functional teams to identify, troubleshoot, and resolve complex IT issues
• Provide escalation support for challenging technical problems and mentor junior team members
• Use and maintain technical documentation, including standard operating procedures and knowledge base articles
• Stay current with emerging technologies and industry best practices, proposing innovative solutions to enhance IT operations

- 1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience
- 2+ years of troubleshooting in a multi-user high availability environment experience
- 2+ years of PC repair, troubleshooting, deployment and liquidation experience
- 1+ years of IT client, server, and network service delivery experience
- 2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
- 2+ years of corporate setting Windows, Mac or Linux Operating systems support experience
- 2+ years of supporting and maintaining a corporate network environment experience
- High school or equivalent diploma

- Bachelor's degree in IT, computer science or equivalent
- Proficiency in programming languages such as JavaScript, HTML, CSS, C#, C++, Java, PHP, Python, and SQL