SAP CTE Consultant 

United Kingdom, England, London Borough of Enfield 

246558147

Within this role you will:

1. Administer the system according to the needs of the client and within scope of SAP Concur’s products/services

1. Maintain multiple customer environments in parallel and assist in identifying usage gaps to increase adoption levels

1. Modify, maintain configuration, troubleshoot, and resolve issues ranging from moderate to complex, at a macro level as well as specific features and functionality, at a modular level

1. Provide guidance and offer best practice recommendations to the customer to ensure an optimized solution

• Collaborate with cross functional internal teams to streamline communication in a concise, consistent fashion

• Escalate issues to designated specialists and/or cross-functional teams to ensure issues are addressed in an efficient manner

Experience

• Fluency in English

• 2+ years’ experience in a related client-facing role, such as implementation, consulting, or advanced customer support

• Successful experience working directly with customers to resolve complex implementation issues

Other Requirements

• Open-minded and capable of establishing excellent cooperation with other business partners (internal/external)

• 2+ years’ experience with SAP Concur Solutions preferred

• Strong problem resolution skills – proven ability to engage and interact with peers and cross-functional teams to resolve customer issues

• Exceptional written and verbal communication skills

• Strong technical aptitude and ability to understand technical concepts quickly

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