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Capital One Fixed Term Associate - HR Help Center Philippines 245588668
04.09.2024
Alabang (96050), Philippines, Muntinlupa City, National Capital Region (Manila) Fixed Term Associate - HR Help Center
General Responsibilities:
- Process associate's concerns and inquiries via HRIS Tool, HR Case Ticketing Tool and Telephone Platform
- Handles and resolves Tier 1 cases within agreed timeline for HRHC core tasks
- Following the approved Local Work Instructions and Process Standards
- Coordinate and assigns Tier 2 cases to appropriate HR functions and ensures resolution within the agreed timeline of the inquiry
- May be assigned/rotated across related sub-functions in Help Center
- Other job-related duties that may be assigned from time to time
Basic Qualifications:
- At least college graduate preferably in Psychology, Business Administration, or related course
- Fresh grad or preferably with relevant work experience.
- Has a knowledge and experience in HR Contact Center using Amazon Connect or any cloud contact system
- Has a knowledge and experience in HRIS tool i.e Workday, SAP, PeopleSoft
- Has a knowledge and experience in Case Ticketing Tools i.e Salesforce, Service Now, and Siebel Sequel
- Has a knowledge and experience in Gsuites
- Willing to work in Alabang
- Willing to work in a shifting schedule
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
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