Microsoft Critical Environment Technician 

United States, Washington, Quincy 

245148841

Required Qualifications:

• 1+ years(s) work/applied learning experience in technical fields (e.g., mechanical, manufacturing, automotive, electrical, controls, data center) OR equivalent experience. High School diploma, GED or equivalent.

Background Check Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check : This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

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• Associate's Degree (or) technical trade certificate (e.g., military, trade school), or hihjer-equivalent education AND 1+ year(s) technical services experience (e.g., high-availability assembly/manufacturing/critical infrastructuresuch as data centers, oil and gas refineries, hospitals,pharmaceutical (or) equivalent experience.

- The typical base pay range for this role across the U.S. is USD $19.23 - $27.21 per hour. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $25.63 - $29.81 per hour.Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:Microsoft will accept applications for the role until December 27, 2024.

Equipment and Systems Operations

• Performs assigned basic tasks (e.g., making rounds, recording building observations, taking measurements) with supervision. Supports senior colleagues as an assistant. Builds knowledge in operating specific equipment. Learns how to operate all systems and equipment in a safe and professional manner and learns about all risks associated with these systems.
• Performs basic monitoring and visual inspection of critical environment-related facility equipment (e.g., controls, heating, ventilation, and air conditioning [HVAC], mechanical systems), building, and grounds for unsafe or abnormal conditions. Develops an understanding of critical system alarms, their meanings, and associated escalation processes or procedures. Recognizes circumstances where execution would be considered safe to proceed. Performs various inspections and validations of equipment performance with direct supervision and instruction. Performs basic on-location monitoring of the performance of maintenance and operations of equipment (e.g., electrical, mechanical, fire/life safety) within the data center. Utilizes telemetry, control systems, and other platforms to monitor site status, analyze past and current events, as well as other processes, and can identify critical alarms with supervision.
• Utilizes internal computerized maintenance management system (CMMS) to track all equipment assets and to complete work order requests for maintenance work. Tracks hours for performed tasks within applicable task management systems. Adds required data, documents, logs changes, and upkeeps procedures related to building management systems and reports. Properly signals spare equipment and parts utilization within maintenance work orders.
• Safely assists in providing emergency monitoring and response to various abnormal conditions with supervision, utilizing emergency operating procedures
• (EOPs). Gathers necessary information and participates in the creation of incident timelines/data, root-cause analyses, and/or action items following an abnormal condition as required. Provides input to support the identification of appropriate parties to mitigate incidents as they occur.

Equipment and Systems Maintenance

• Performs various types of maintenance (e.g., planned, predictive, corrective) as assigned, following methods of procedure (MOPs), standard operating procedures (SOPs), and digital methods of operating procedures (DMOPs) with supervision - in consideration of Task Hazard Analysis (THA), Method Statement of Work (MSOW), or varying permit requirements. Communicates and/or escalates maintenance activities per established process and procedure. May prioritize maintenance activities as required and/or appropriate. Documents tasks or issues during maintenance activities within appropriate systems per process and procedure as needed. Provides assistance by prepping materials and performing administrative tasks to support maintenance as instructed. Learns how to maintain all systems and equipment in a safe and professional manner and learns about the levels of risk (LORs) associated with varying types of maintenance.
• Performs basic troubleshooting of equipment and systems independently, and participates in troubleshooting of complex systems with guidance from more experienced colleagues. Documents issues found in troubleshooting process within appropriate systems per process and procedure as needed. Ensures equipment and system settings are consistent with established parameters and designs. Communicates and/or escalates troubleshooting issues or anomalies with assistance from more experienced colleagues. Develops awareness of how equipment works within disciplines for which they are beginning training.
• Provides necessary escort to third-party contractors, sub-contractors, vendors, and service providers on site based on the appropriate procedure levels of risk (LOR). Provides assistance as instructed in getting third-party work underway. Ensures work performed by suppliers/vendors is performed to scope, all documentation is performed correctly, and escalates as appropriate. Recognizes circumstances when to stop supplier/vendor work to address potential and/or identified concerns. Reviews and completes appropriate work orders to support approval of vendor supplier field service reports or invoices.
• Prepares and submits required reports (e.g., turnover, preventative maintenance [PM]) as assigned following preexisting scripts and templates. Develops methods of operating procedure (MOPs), standard operating procedures (SOPs), and/or digital methods of operating procedures (DMOPs) for appropriately leveled procedures to ensure safe and reliable execution. Documents completed work using approved tools and procedural templates for more experienced technician review. Completes mandatory, technical, and procedural training assignments.
• Develops an understanding of method statement of work (MSOW) documents. Supports the performance of inspections of equipment in a facility.

Critical Environment Culture

• Understands, follows, and ensures safety and security requirements (e.g., job hazard assessments [JHAs], toolbox talks), and business processes and procedures are met, to properly perform work in a safe, quality, and reliable manner in accordance to applicable Authority Having Jurisdiction (AHJ) regulations, and Microsoft requirements. Recognizes safe versus unsafe working conditions and responds accordingly (e.g., stop/pause tasks, stand down vendors where necessary). Escalates immediately when unsafe working conditions are observed. Participates in required meetings, trainings, and necessary handoffs. Assesses and identifies appropriate resources and equipment necessary to fully support environmental health and safety (EHS) objectives. Actively maintains safe working conditions at all times. Proactively ensures safety and security requirements are followed and met for the work of themselves and others.

Physical Requirements (Applies to but is not limited to US-based Data Center roles)

• Occasional climbing of ladders.
• Frequent climbing of stairs and/or ramps.
• Prolonged standing.
• Occasional lifting 50lbs. / 22.5kg.
• Occasional push or pull 50-75lbs. / 22.5-34kg. with assistive device.
• *Normal visual acuity (near, far and peripheral with correction).
• *Normal color vision for electrical work.
• *Normal is defined via standard medical terms and applicable criteria.

• Embody our