דרושים Software Engineer Iii Qa Testing Automation Neovest ב-גיי פי מורגן ב-United States, Utah

Job Summary:

Job responsibilities

• Research, diagnose, troubleshoot and identify solutions to resolve customer issues related to application use and configuration
• Provide prompt and accurate responses to customers within SLAs as defined by the level of Service purchased by the customer
• Prioritize all customer incidents and manage multiple client issues simultaneously
• Understand and use Jira/Confluence management tool, including how to update, escalate and resolve incidents
• Interact with various levels of client and firm management through both written and verbal communications
• Report software issues to Product Development via documented processes and procedures, including replicating the issue when possible
• Perform all due diligence, identify workarounds to bugs and customer issues whenever possible as well as common issues and techniques for addition to Knowledge Base
• Work to understand client's business needs above and beyond the immediate requirements
• Analyze data or information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts
• Manage tasks effectively to maximize productivity, as well as identify and address complex database performance issues and implement solutions in timely manner

Required qualifications, capabilities, and skills

• You have Bachelor’s degree (or equivalent) and have at least 3+ years of experience working in a financial services/software client support environment
• You are ambitious, self-driven, and looking to work in a fast-paced environment
• You demonstrate excellent English Language skills (Oral and Written)
• You demonstrate ability to quickly and confidently asses risks, and associated urgency as it pertains to client deliverables/tasks as they arise as well as strong problem solving and troubleshooting skills
• You demonstrate exposure to some application knowledge as it pertains to the financial industry. More specifically buy side trading applications, protocols, and interfacing applications. (OMS, EMS, FIX protocol)
• You demonstrate knowledge of IT infrastructure and Windows OS in a support related setting, demonstrate working knowledge and experience using database access tools (e.g., SQL Server Management Studio) and have ability to read and develop complex queries using SQL
• You have exposure and working knowledge set of network and domain architecture as well as have solid business acumen and awareness of trading/portfolio management/trade operations implications of decisions
• You have ability to function in an environment that requires flexibility, good judgment and sound decision-making based on limited information and/or extreme conditions and have proven ability to understand and develop concept driven solutions and problems
• You demonstrate critical thinking, using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Making good decisions and solving problems while under pressure
• You have a good sense of teamwork – you project confidence tempered with humility. You should be a team player willing both to steer the team towards success and to fully support the team when others are steering
• You demonstrate creative thinking – you develop, design or create new applications, ideas, relationship systems, or products, including artistic contributions

Preferred qualifications, capabilities, and skills

• Exposure to programming languages a plus (e.g. C++, VB, .C#, .NET)

Join Neovest, a leading broker-neutral electronic trading software platform with access to diverse liquidity pools across 120 global markets.

Job Summary:

As a Technical Client Service Associate in the Client Services team, you will be the face of our firm to our clients. Your role is crucial in fostering a strong sense of trust with our clients by facilitating their needs. You will be involved in customer service activities, software and trading support, analytical thinking, technology, back office, and connectivity skill sets. This is a highly visible role where you can contribute to the growth of JP Morgan's electronic trading system.

Job Responsibilities:

• Serve as the first point of contact for clients for all Neovest related issues. Communicate with clients, understand their needs, and foster a strong relationship of trust with them.
• Provide front-line functional and technical support and troubleshooting to all Neovest clients’ queries relating to setup, software functionality, broker connectivity, etc.
• Review technical client logs and engage with engineers to determine solutions to complex client issues.
• Assist with Security Master and other database maintenance.
• Monitor system alerts and resolve or escalate as needed.
• Assist Account Management team with client onboarding.

Required qualifications, capabilities and skills:

• Strong communication (oral & written) / team building skills.
• Outstanding customer service skills including empathy, tenacity, remaining cool under pressure, and a strong sense of urgency.
• Bachelor’s degree in Information Systems, Computer Science, or Business/Finance.
• Ability to work during US market hours (5:30am – 4pm Mountain Time).

Preferred qualifications, capabilities and skills:

• Electronic trading software support experience.
• Analytic software support experience.
• Experience with global equities, options, futures, and/or FX markets.
• SQL, FIX Protocol, and strong Excel experience.

Job responsibilities

• Guides and assists others in the areas of building appropriate level designs and gaining consensus from peers where appropriate
• Collaborates with other software engineers and teams to design and implement deployment approaches using automated continuous integration and continuous delivery pipelines
• Collaborates with other software engineers and teams to design, develop, test, and implement availability, reliability, scalability, and solutions in their applications
• Implements infrastructure, configuration, and network as code for the applications and platforms in your remit
• Collaborates with technical experts, key stakeholders, and team members to resolve complex problems
• Understands service level indicators and utilizes service level objectives to proactively resolve issues before they impact customers
• Supports the adoption of site reliability engineering best practices within your team

Required qualifications, capabilities, and skills

• Formal training or certification on software engineering concepts and 3+ years applied experience.
• Proficient in site reliability culture and principles and familiarity with how to implement site reliability within an application or platform
• Proficient in at least one programming language such as Python, Java/Spring Boot, and .Net
• Proficient knowledge of software applications and technical processes within a given technical discipline (e.g., Azure, artificial intelligence, Android, etc.)
• Experience in observability such as white and black box monitoring, service level objective alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk, and others
• Experience with continuous integration and continuous delivery tools like Jenkins, GitLab, or Terraform
• Familiarity with container and container orchestration such as ECS, Kubernetes, and Docker
• Familiarity with troubleshooting common networking technologies and issues
• Ability to contribute to large and collaborative teams by presenting information in a logical and timely manner with compelling language and limited supervision
• Ability to proactively recognize road blocks and demonstrates interest in learning technology that facilitates innovation

Job Responsibilities

• Execute standard software solutions, including design, development, and technical troubleshooting.
• Write secure and high-quality code using at least one programming language with limited guidance.
• Design, develop, code, and troubleshoot with consideration of upstream and downstream systems and technical implications.
• Apply knowledge of tools within the Software Development Life Cycle to enhance automation value.
• Utilize technical troubleshooting to solve basic complexity technical problems.
• Gather, analyze, and draw conclusions from large, diverse data sets to identify problems and aid decision-making for secure, stable application development.
• Learn and apply system processes, methodologies, and skills for developing secure, stable code and systems.
• Contribute to a team culture of diversity, equity, inclusion, and respect.

Required Qualifications, Capabilities, and Skills

• Formal training or certification in software engineering concepts and 2+ years of applied experience
• Proficient in coding in C#/.NET.
• Solid understanding and practical experience with an RDBMS (e.g., MS SQL Server).
• Hands-on experience in system design, application development, testing, and operational stability.
• Experience in developing, debugging, and maintaining code in a large corporate environment with modern programming languages and database querying languages.
• Experience across the entire Software Development Life Cycle.
• Exposure to agile methodologies such as CI/CD, Application Resiliency, and Security.
• Emerging knowledge of software applications and technical processes within a technical discipline (e.g., cloud, AI, machine learning, mobile).
• Experience developing and supporting high throughput, low latency, multi-threaded systems.
• Familiarity with asynchronous programming in C#/.NET.

Preferred Qualifications, Capabilities, and Skills

• Familiarity with modern front-end technologies (e.g., WPF).
• Familiarity with cache products (e.g., Redis, MemCached).
• Familiarity with cloud technologies (e.g., Azure, AWS, GCP).
• Solid understanding and practical experience in remote debugging of C#/.NET applications.
• Practical experience in writing unit tests (e.g., mocking, code coverage).
• Experience in refactoring legacy code.

Secure Commerce manages the Identity, Authentication, and Authorization platform for 3rd Party Applications and public APIs ecosystem. You will connect strategy to execution and blend operational management of product releases with value added capabilities improving product feature deployments and releases are delivered end-to-end meeting CI&A (Customer Identity & Authentication) product strategy and activities. This includes feature support, modernization, lifecycle management, cyber controls, data center and AWS migration efforts. You will be responsible for reviewing key deliverables are managed effectively, issues are communicated, and resources are deployed against the highest priorities.

Job responsibilities

• Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination.
• Leads the completion of change management activities across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirements.
• Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners.
• Manages the oversight and delivery of incoming Technology deliverables associated with Farm Breaks, Certificate Renewals, Firmwide Clearinghouse and Change Management
• Supports Product Managers with end-to-end planning and execution of cross product initiatives within the Secure Commerce product team.  This will often include coordination with partner Customer Identity & Authentication teams, Lines of Business (LOBs) like Credit Card, Auto and other horizontal products organizations.
• Supports the work plans as well as coordinating work among the groups.
• Understands and communicates issues and blockers effectively.
• Leads to solutions through design changes, securing resources or influencing prioritization.
• Structures and holds critical meetings with both internal and external partners to unify the teams and bring clarity on progress of work, including clear action items and owning follow ups.  Gather project deliverables required for delivery readiness (Implementation plan, sign off, audit trails, etc.)
• Partners with technology and Quality Analytics within Customer Identity & Authentication and external partners to perform testing and validation required for a feature rollout.
• Liaises with stakeholders and publishes project status and executive reporting.

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product delivery or a relevant domain area
• Demonstrated ability to execute operational management and change readiness activities.
• Good understanding of delivery and a demonstrate implementing continuous improvement processes
• Experience in product or platform-wide release management, in addition to deployment processes and strategies.
• Sound business and technical acumen, with demonstrated agility in learning and ability to quickly become comfortable with unfamiliar business areas and technologies.
• Proficient knowledge of the Product development life cycle, design and data analytics

Preferred qualifications, capabilities, and skills

• Proficient knowledge of the product development life cycle, design, and data analytics
• Experience with API based products.
• Industry-specific knowledge and experience is an asset especially in the areas Authentication, Authorization, and Identity lifecycle management.

Job Responsibilities:

• Develops innovative software solutions, including design, development, and technical troubleshooting, with the ability to think beyond conventional approaches to solve technical problems.
• Creates secure, high-quality production code and reviews and debugs code written by others.
• Identifies opportunities to eliminate or automate the remediation of recurring issues to enhance the operational stability of software applications and systems.
• Leads evaluation sessions with external vendors, startups, and internal teams to assess architectural designs, technical credentials, and their applicability within existing systems and information architecture.
• Champions communities of practice across Software Engineering to promote awareness and adoption of new and cutting-edge technologies.
• Proactively identifies hidden problems and patterns in data, using these insights to drive improvements in coding practices and system architecture.
• Contributes to a team culture of diversity, equity, inclusion, and respect.

Required Qualifications, Capabilities, and Skills:

• Formal training or certification in software engineering concepts with 5+ years of applied experience.
• Hands-on experience in system design, application development, testing, and ensuring operational stability.
• Advanced proficiency in Java programming.
• Practical experience with Spring Boot, Kubernetes, Kafka, and cloud-native solutions.
• Expertise in automation and continuous delivery methods.
• Proficient in all aspects of the Software Development Life Cycle (SDLC).
• Advanced understanding of agile methodologies, including CI/CD, application resiliency, and security.
• Demonstrated proficiency in software applications and technical processes within a technical discipline (e.g., cloud, artificial intelligence, machine learning, mobile, etc.).
• In-depth knowledge of the financial services industry and its IT systems.

Preferred Qualifications, Capabilities, and Skills:

• Familiarity with modern front-end technologies.
• Experience with HTTP/2 streaming and REST technologies.
• Proficiency in additional programming languages.

Job Responsibilities:

• Execute software solutions, including design, development, and technical troubleshooting, with the ability to think beyond conventional approaches to build solutions or resolve technical problems.
• Create secure and high-quality production code and maintain algorithms that run synchronously with appropriate systems.
• Produce architecture and design artifacts for complex applications, ensuring that design constraints are met by the software code development.
• Gather, analyze, synthesize, and develop visualizations and reports from large, diverse data sets to continuously improve software applications and systems.
• Proactively identify hidden problems and patterns in data, using these insights to drive improvements in coding hygiene and system architecture.
• Develop and test C++ applications for both Linux and Windows environments.
• Collaborate with a team to design and develop complex back-end applications.
• Maintain and improve legacy codebases.

Required Qualifications, Capabilities, and Skills:

• Formal training or certification in software engineering concepts with 3+ years of applied experience.
• Hands-on practical experience in system design, application development, testing, and operational stability.
• Advanced proficiency in C++ development.
• Basic knowledge of C++ libraries (e.g., Boost, Abseil).
• Experience in Linux system development.
• Experience with unit testing.
• Proficiency in SQL.
• Experience in developing, debugging, and maintaining code in a large corporate environment using modern programming languages and database querying languages.
• Overall knowledge of the Software Development Life Cycle (SDLC).
• Solid understanding of agile methodologies, including CI/CD, application resiliency, and security.
• Experience in low-level multi-threaded development.

Preferred Qualifications, Capabilities, and Skills:

• Eagerness to learn new technologies and methodologies.
• Exposure to cloud technologies.
• Willingness to work with legacy code.
• Experience with Java and/or C#.
• Flexibility to pivot priorities as needed.
• System thinker with an understanding of the breadth and impact of changes.
• Experience with handling large amounts of streaming data.