JPMorgan Lead Design Program Manager - Global Banking 

United States, New York, New York 

243690546

As a Lead Design Program Manager in the XD organization, you will play a pivotal role in enabling our multi-disciplinary teams to shape and deliver the user experience of our products and services. You will be a strategic partner to the Head of Design, focusing on operational effectiveness, driving alignment to business goals, and enabling continuous improvements. Collaborate across design, product, and technology partners to translate design deliverables into measurable business outcomes, ultimately enhancing our clients’ experience of the CIB’s products and services.

Job Responsibilities

• Organize programs and portfolios with rigor and efficiency, aligning investment, resources, and deliverables with priority business initiatives.
• Create, own, and execute the Design Operating Model, including documentation for design processes, guidelines, and best practices.
• Build trusted partnerships to understand needs and priorities, utilizing data-driven insights to define opportunities and drive value.
• Deliver effective leadership and partner reporting, including updates on resource utilization and forecasts.
• Facilitate communication and collaboration across distributed design and partner teams, leveraging insights to drive efficiencies.
• Lead improvements in agile ways of working, driving continuous process improvements and providing guidance to teams.
• Assess risk controls and procedures, facilitating optimal escalation and resolution.
• Oversee projects, track progress, manage timelines, budgets, and resource allocation.
• Research and recommend new tools and technologies to enhance the design process.
• Organize retrospectives and workshops to gather insights and action improvements.

Required Qualifications, Capabilities, and Skills

• Experience creating and implementing effective operating models for business efficiency.
• Ability to communicate effectively with senior leadership, elevating UX as a business driver.
• Experience in Design Program Management, UX Design, Design Operations, or Product Delivery.
• Experience navigating complex matrix organizations and influencing at all levels.
• Knowledge of product design processes, design systems, tools (Figma, Jira, Confluence), and agile methods.
• Growth mindset with enthusiasm for scaling design delivery and enabling data-driven decision-making.

Preferred Qualifications, Capabilities, and Skills

• Professional qualification in Lean Project Management, Agile/Scrum Certification, or Product Management.
• Knowledge of design and product development processes, service design principles, research methods, and systems thinking.