Microsoft Director Technical Support Engineering 

United States 

242827806

Required Qualifications:

• 10+ years operational excellence, delivery management, account management, sales, or vendor management experience

o OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 8+ years operational excellence, delivery management, account management, sales, or vendor management experience.

• 5+ years experience of managing managers.

Other Qualifications:

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Citizenship & Citizenship Verification: This position requires verification of U.S citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local United States government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport, or other approved documents, or verified US government clearance.

Additional or Preferred Qualifications

• 5+ years managing managers.
• Microsoft Technology Certifications.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

• People Management
  o You lead teams of product experts that solve complex customer technical issues by practicing leadership principles, enabling a culture that drives accountability, and attracting/ retaining great people.
• 
  Response and Resolution
  o You act as an escalation point for customer issues that are politically charged and with technical or financial complexity. You enable teams to effectively manage the customer relationship by removing roadblocks and helping prioritize technical issues at a global level.
• 
  Readiness
  o You proactively analyze group readiness strategy and lead collaboration with global readiness, engineering and product teams to ensure your organization has the technical skills required to provide a great customer experience
• 
  Product/Process Improvement
  o You drive the partnership with internal groups to ensure aggregated customer feedback is considered to influence and drive product quality improvements.
• 
  Business Integration
  o You establish the engagement strategy to promote effective collaboration with other teams and organizations to enable a great customer experience.

Other:

• Embody our and