Elastic Salesforce Support Administrator 

United States 

242766843

You will provide outstanding Tier 1 CRM Support and handle the every day requests and questions from Elasticians on our Salesforce environments and integrated SaaS applications. Daily responsibilities include:

• Manage case queues for end-user support.
• Coordinate and optimize user provisioning, deprovisioning, and permissions management across Salesforce and related integration apps.
• Conduct root cause analysis of recurring system issues and drive long-term solutions rather than temporary fixes.
• Perform bulk data loads.
• Guide end-users on how to efficiently use Salesforce features (e.g., Reports & Dashboards, List Views, Filters, etc.).
• Monitor system health including error logs, org limits, and connected app usage.
• Act as an escalation point for complex technical issues, coordinating with internal development teams and external vendors as needed.
• Handle ongoing incidents.
• Contribute to and maintain operational handbooks and internal knowledge base.
• Participate in our agile development process in partnership with Salesforce Admins, Developers, and Business Systems Analysts to design, test, and implement new features on Salesforce.
• Work closely with other Salesforce Administrators and Developers, Business Systems Analysts, and Product Owners to improve system capabilities.

• Hold an active Salesforce Administrator certification.
• Experience in managing support case queues, balancing multiple requests simultaneously, identifying patterns, and appropriately raising issues to leadership.
• Strong proficiency with SOQL/SQL for data analysis and troubleshooting.
• Competency with Salesforce features such as flows, process builders, workflows, security model and data management.
• Capability to develop user documentation and operational playbooks.
• Solid attention to detail.
• Outstanding problem-solving skills with the ability to analyze issues holistically.
• Prior experience administering and operating Department of Defense (DoD) Impact Level 4 or above cloud service environments.
• Eligibility to work in Department of Defense (DoD) Impact Level 4 or above cloud service environments.

• Other Salesforce certifications such as Advanced Administrator, Platform App Builder, CPQ Specialist, Experience Cloud Consultant, Sales Cloud Consultant, and Service Cloud Consultant.
• Any developer experience on the Salesforce platform or other web application platforms.
• Familiarity or prior experience with Okta.
• Being one #AwesomeAdmin!

We strive to have parity of benefits across regions, and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

• Competitive pay based on the work you do here and not your previous salary
• Health coverage for you and your family in many locations
• Ability to craft your calendar with flexible locations and schedules for many roles
• Generous number of vacation days each year
• Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
• Up to 40 hours each year to use toward volunteer projects you love
• Embracing parenthood with a minimum of 16 weeks of parental leave

Applicants have rights under Federal Employment Laws; view posters linked below: Poster; Poster; Poster and (Poster)

Elasticsearch develops and distributes technology and information that is subject to U.S. and other country export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Russia, Syria, the Crimea Region of Ukraine, the Donetsk People’s Republic (“DNR”), and the Luhansk People’s Republic (“LNR”). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic

Compensation for this role is in the form of base salary. This role does not have a variable compensation component.

These ranges represent the lowest to highest salary we reasonably and in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the ranges may be modified in the future.

An employee's position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, performance, and business or organizational needs.

The typical starting salary range for this role is:

$94,300—$149,200 USD

$113,300—$179,200 USD