Efficient prioritization of multiple tasks and deadlines
Analytical and investigative mindset to follow complex transactions
Ability to discern potential risk to the company
1+ years of previous experience in collections, bankcard, banking or financial services a plus
Must possess basic computer skills including MS Office Suite
Excellent analytical, problem solving and interpersonal skills to deliver high customer satisfaction
Excellent verbal and written communication skills, inspiring confidence while leading customers through the steps to resolve disputes/issues via phone, chat, and email
Ability to manage multiple priorities within a fast paced and high volume environment
Ability to work in a team environment and interact with all levels of team members within the organization
proficiency with a10-key, with basic Accounting Skills and ability to type at a rate sufficient to keep up with workflow
High school diploma required. College degree or equivalent experience desirable