Cisco Solutions Engineer AustraliaThousandEyes 

United States, Georgia, Atlanta 

241442546

• Support the technical sales process

• Assist sales in technical prospecting to help uncover opportunities

• Demonstrate solution to showcase capabilities and use-cases

• Build and maintain a technical and trusted advisor relationship with customers

• Support customers during solution trials

• Scope and architect solution deployments

• Present to decision makers during trial wrap-up meetings

• Participate as a member of the Solutions Engineering teams

• Participate on weekly team meetings

• Participate in quarter business review sales meetings

• Present technical topics and successful wins

• Share technical challenges and ways to overcome

• Interact with team to ask questions, share experiences, and exchange ideas

• Help establish and enhance demonstration material showcasing the solution

• Research technical topics impacting the industry to grow as an industry leader

• Interface with Marketing

• Support trade shows and networking events

• Support ThousandEyes Connect events

• Contribute to blog and social media posts

• Suggest and contribute to white-papers and case-studies

• Interface with Product Management and Engineering

• Provide solution feedback from hands-on use and customer interaction

• Provide solution suggestions and enhancements to drive solution strategy

• Participate, drive and provide feedback on internal and external solution beta programs

• Interface with Customer Success

• Coordinate with Customer Success in providing post-sales support (training, deployment, support, etc.)

• Encourage and guide customers to utilize Customer Success as an extension of their NOC to help ensure success

Qualifications

• 8+ years of Solutions Engineering Experience

• Excellent presentation, communication, and problem-solving skills

• Strong understanding of application and network protocols (e.g., HTTP, DNS, TCP/IP, BGP)

• Knowledge of application and network infrastructures

• Knowledge of unified communications

• Experience with application and network performance analysis solutions

• Experience with packet analysis of network and application protocols
• Experience with scripting languages (e.g., Python, Perl, Javascript)
• Experience with Apple, Linux and Microsoft operating systems
• Fluent in English, French would be a bonus
• Travel required as applicable