Microsoft Technical Support Engineer 

Egypt, Cairo, Cairo 

239086714

Required/Minimum Qualifications

•Managing and troubleshooting experience in at least one major M365/O365 application (Exchange Online and/or Sharepoint Online)

• Knowledge and experience in some of the Microsoft 365 Security features: (Azure Active Directory Premium, Cloud App Security, Microsoft Defender for Office)

• Powershell administration skills

Additional / Preferred Qualifications

• Azure AD administration experience

• Knowledge on Cybersecurity

Language Qualification

English Language: confident in reading, writing and speaking

Proficiency in any other language would be advantageous

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Response and Resolution
• You review, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices

Readiness
• You participate in communities with peer delivery roles.
• You develop specific technical and professional proficiency to enable you to understand and resolve customer issues, through training and readiness.

Product/Process Improvement
• You identify potential product defects and provide feedback to more senior engineers, contributing to Microsoft product improvements