IBM Technical Support 

Egypt, Cairo, Cairo 

321959911

• Assist with the, maintenance and documentation of allfacets of reliable, efficient, customer service..

• Provide assistance to all members in the use of our computer network,
  workstations, and equipment.

• Assist with the communications and information
  hardware and software, with primary responsibility for clients devicessystems, and their efficient integration.

• Provide helpdesk support, via phone, computer, and through our ticketing
  system, for most issues related to desktop software, hardware and peripherals.

• Provide 24-hour support for hardware and services critical to operations.

• Work within our ticketing system to create detailed work logs and technical
  documentation.

• Use appropriate communication and documentation to inform team of important
  issues and information which will help improve team performance.

• Inform andcoordinate with Operations and other computer users of procedures that wouldinterrupt, affect, or interfere with their work.

Required Technical and Professional Expertise

• Fluent in Eanglish

• Flexibility in working hours

• Ability to handle and prioritize a lot of tasks each day

• Ability to produce user and troubleshooting documentation that other people can