Rapid7 Senior Deal Operations Analyst 

United States, Massachusetts, Boston 

238878105

In this role, you will:

• Monitor the deal support ticket queue to provide support for complex, non-standard, and enterprise deal requests

• Partner with Rapid7’s account teams to refine requirements for complex deal structures, including upgrades and expansions, both mid subscription term and at time of renewal

• Advise sales reps on non-standard requests and escalate to senior members of the team, as needed, to ensure compliance with internal business policies and revenue recognition guidelines

• Collaborate with impacted parties to identify acceptable options to facilitate deal closure and secure necessary internal approvals. This will include teaming with Sales, Customer Success, Proposals, Order Management, Finance, Legal, and other Operations teams

• Utilizing Salesforce (CRM), NetSuite (ERP), and ticketing systems, assist Go-To-Customer teams by outlining the structuring of non-standard quotes that deliver customers & channel partners an excellent procurement experience while adhering to our pricing, quoting, and booking policies. This includes the following:

  • Drafting custom billing schedule language

  • Drafting other non-standard contractual language

  • Architecting quote structures for complex non-standard deals

• Collaborate with impacted parties to provide post booking deal support by identifying solutions for common Quote to Cash issues

• Review, approve, and/or reject quotes with a high attention to detail regarding knowledge of Rapid7’s product offerings, contract language, and internal business policies

• Support new Go-To-Customer initiatives by performing User Acceptance Testing and by delivering trainings for Proposal to Cash teams and Go-To-Customer teams

• Deliver relevant training to new and existing Sales reps on Deal Operations, Booking policies, and overall proposal to order best practices

• Review Deal Operations process documentation and oversee the creation of enablement materials for Proposal to Cash teams and Go-To-Customer teams

• Assist with projects to drive automation and efficiency

The skills you’ll bring include:

• 3-5 years of experience in a deal desk, order management, sales operations, or business operations role

• BA/ BS in Business Administration, Finance, or Accounting degree from 4 year college or university or equivalent experience

• Excellent analytical skills with a high attention to detail

• Commercial acumen and a proactive approach to data analysis and insights

• Collaborative team player, who also has the ability to work independently

• Independent/flexible problem-solving skills with ability to positively cope with change

• Highly organized, customer focused, and ability to meet tight deadlines

• Ability to multitask and prioritize at times of high volume, schedule flexibility during End of Month, End of Quarter

• Excellent communicator and open to feedback

• Proficiency in gSuite, Salesforce, Netsuite, and/or Tableau a plus