KLA Customer Support Engineer 

United States, Oregon, Hillsboro 

236816121

Base Pay Range: $0.00 - $0.00 Primary Location:

Job Description

• Primarily responsible for maintenance, troubleshooting, and diagnosing with quality on-site repairs of KLA’s complex capital equipment at customer sites.
• Drive system level corrective actions and repairs based on technical knowledge, education, and training to isolate issues, minimizing equipment downtime, interruptions, and malfunctions.
• Successfully complete ongoing technical training on KLA products, acquiring detailed knowledge of semiconductor capital equipment, application of diagnostic techniques, and practical field troubleshooting.
• Prepare field service reports on customer support activities and provide documentation to other supporting functions on re-occurring issues.
• Assist and prepare quotes for customer equipment repairs based on parts needed, reason for equipment failure, time, and costs associated with repairs.
• Represent KLA as a subject matter expert to the customer including accountability for customer satisfaction.
• Assure operational quality of system equipment and coordinate activities with customer to minimize equipment downtime.
• Aid Installation and Upgrade Engineers in resolving problems regarding equipment startup and relocation.
• Provide mentorship, coaching, cross training, and technical assistance to junior engineers.
• Contribute to capturing, re-use, collaboration, and improvement of knowledge using available systems.

Minimum Qualifications

• Minimum of an Associate Degree from an accredited school in electronics / electro-mechanical discipline or equivalent military technical training
• Able to work in a clean room environment while wearing personal protective safety equipment, or cleanroom suit.
• Frequently position oneself (e.g., bend, stoop, reach, walk, sit, twist, squat, kneel, climb, stand) to perform job tasks for extended periods.
• International and domestic travel is required.
• Flexibility to work a variety of shifts including compressed workweeks including overtime and on-call if needed.

Preferred Qualifications

• Basic semiconductor industry process knowledge.
• Proficiency in basic computer skills and Microsoft Office Suite.
• Proficiency in software, electronics, optics, mechanical, electro-mechanical, and electro-optical systems, schematics, diagrams, and operation manuals.
• Strong written and verbal communications skills.
• Solid analytical, problem solving, and decision-making skills.
• Goodinterpersonal/communicationskills in understanding customer needs.
• Ability to work under pressure and with stringent timelines to minimize customer impact and system downtime.
• Maintain excellent working relationship with customers, customer support engineers, applications engineers, technical support, and sales team.

Minimum Qualifications

Bachelor's Level Degree and 0 years related work experience

Please ensure that you have searched