Contracting Support: Monitor upcoming contract queue, support Utilities Sales team in obtaining all approvals until Tesla and the customer is ready to proceed. Perform contract verification, quality assurance and execution. Post contract execution, manage documentation and ensure contract metadata is captured accurately in proper internal systems
Order management: Process sales orders, and partner with Finance Ops in generating invoices/credit notes
Delivery management: Partner with Logistics and Industrial Deployment team to coordinate Megapack and accessories delivery. Monitor and mitigate delivery risk and support Accounting in any audit request
Data integrity: Take full ownership to ensure business transactional data integrity across all Tesla systems/applications. Generate weekly metrics and monitor the state of contracts, orders, and Megapack delivery
Customer Support: Problem-solve and address all requests from Customers, Sales, Logistics, Service, Finance, and other departments with minimal management guidance or supervision. Address issues with a strong sense of urgency
Process Improvement: Actively identify and submit business process improvement ideas, support the implementation of such process/system improvement
What You’ll Bring
Bachelor's in Business, Analytics, Engineering, Operations Management, and/or equivalent experience or evidence of exceptional ability
1+ years of hands-on work in contract, analytics and operations, or equivalent experience in complex order management, delivery and planning
Proficient with ERP platform, customer relationship management platform, and order/material management platforms, as well as Word/Excel/PDF is required
Able to learn new topics quickly, coordinate cross-functional problem solving
Strong communication skills, attention to details, with the ability to effectively multi-tasks and handle stress