Microsoft Technical Support Engineer 

Taiwan, Taoyuan City 

236606792

Required Qualifications

3+ years technical support, technical consulting experience, or information technology experience

OR bachelor’s degree in computer science, Information Technology (IT), or related field.

Experience in one or more of these areas desirable

Language Qualification

English Language: confident in reading, writing and speaking.

Mandarin Language(optional): fluent in reading, writing and speaking.

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

• Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
• Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
• You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
• Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.