Microsoft Technical Support Engineer 

Taiwan, Taoyuan City 

53751558

Required/Minimum Qualifications (RQs/MQs)

• Multiple years of technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years technical support, technical consulting experience, or information technology experience
• Knowledge of container technology and fluency in Kubernetes
• Experience with Core Linux administration (boot process, file systems, network device and protocol configuration)
• Understanding of the Networking OSI model and related concepts

Additional or Preferred Qualifications (PQs)

• Microsoft Technology Certifications or CK A/AD/S
• Knowledge of Microsoft Cloud
• Knowledge of Open Shift, or Redhat technologies
• Knowledge of Windows Operating System and Virtualization concepts
• Knowledge of networking concepts including VIPs, NAT, DNS
• Knowledge of container specific networking concepts such as CNI
• Knowledge of networking tools (ping, tracert, tracemon, tcpdump, etc.)

Language Qualification
English Language: confident in reading, writing and speaking.

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Response and Resolution
• You own, investigate and solve complex customer technical issues and act as a advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices

Readiness
• You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
• You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.

Product/Process Improvement
• You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements