Ebay Global Senior Seller Insights Manager 

Canada, Ontario, Toronto 

235322468

Consumer Insights Strategy & Execution

• Translate business questions into research strategies , designing primary and secondary research (qualitative & quantitative) to uncover seller needs.
• Partner with internal and external researchers and lead cross-functional, global research projects to influence seller loyalty, retention, and engagement .
• Synthesize primary research, behavioral data, and analytics to create an integrated view of sellers , advising seller segmentation, product development, and go-to-market strategies.

Storytelling & Communication

• Synthesize and distill insights into compelling, executive-level narratives , and present research findings with confidence, clarity, and impact.
• Partner with cross-functional teams to champion seller needs , ensuring a deep organizational understanding of seller behavior and preferences

Executive Partnership & Business Impact

• Establish a regular cadence of executive insights discussions , including Voice of the Seller sessions and cross-functional forums .

• Build trusted relationships with senior leaders in Product, Marketing, Operations, and Strategy , to understand their challenges and priorities, define research roadmap, and drive actions through insight delivery.

• Drive thought leadership in seller experience and influence global decision-making by ensuring insights are culturally and regionally relevant while maintaining global consistency.

Qualifications & Experience

• 8-10+ years proven experience consumer insights, or analytics
• Bachelor’s degree in Market Research, Business, Statistics, Economics, Psychology, or a related field.
• Deep knowledge of designing, planning and conducting qualitative and quantitative research, globally beyond the US.
• Strong strategic and analytical mentality , able to find opportunities and influence business priorities.
• Experience in B2B research, online retail, or marketplace ecosystems is highly desirable.
• Proven success in navigating matrixed organizations , building strong cross-functional relationships.
• Excellent communication and executive storytelling skills—able to influence at all levels.

Why Join Us?

• High-impact, strategic role influencing seller experience at a global scale.
• Diverse, distributed team passionate about driving insights-led decision-making.
• Hybrid work environment with 50%+ in-office collaboration in Toronto, Canada .
• Opportunities for travel to the US West Coast and Europe as needed.

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