Job responsibilities
- Utilizes knowledge on end user hardware arena across software and hardware
- Demonstrate expertise in in-depth troubleshooting of Windows Platform and providing solutions for production environment.
- Applies technical knowledge and problem-solving methodologies to projects of moderate scope, with a focus on improving the data and systems running at scale, and ensures end to end monitoring of applications
- Resolves most nuances and determines appropriate escalation path
- Executes conventional approaches to build or break down technical problems
- Drives the daily activities supporting the standard capacity process applications
- Partners with application and infrastructure teams to identify potential capacity risks and govern remediation statuses
- Considers upstream/downstream data and systems or technical implications
- Be accountable for making significant decisions for a project consisting of multiple technologies and applications
- Adds to team culture of diversity, equity, inclusion, and respect
Required qualifications, capabilities, and skills
- Formal training or certification on Windows Desktop Engineering concepts and 3+ years applied experience
- 5+ years expertise in Microsoft Intune / Google Workspace / Omnissa Workspace One
- Strong knowledge of one or more infrastructure disciplines such as hardware, networking terminology, databases, storage engineering, deployment practices, integration, automation, scaling, resilience, and performance assessments
- Strong knowledge of one or more scripting languages (e.g., Scripting, Python, etc.)
- Experience with multiple cloud technologies with the ability to operate in and migrate across public and private clouds
- Drives to develop infrastructure engineering knowledge of additional domains, data fluency, and automation knowledge
- Ability to create and maintain quality documentation and have a structured, organized approach to work
Preferred qualifications, capabilities, and skills
- Knowledge of SCCM OSD
- Use of Agile project methodology
- Knowledge of standard testing tools and methodologies