Wells Fargo Personal Banker East Ridge District 

United States, California 

234869857

In this role you will:

• Participate in delivery of exceptional customer experience by building relationships through proactive outreach as well as proposing appropriate products, services, and digital solutions to help customers succeed financially

• Assist customers with basic requests related to opening new accounts, completing service requests, and submitting credit applications

• Receive direction from managers and exercise judgement within defined policies and procedures

• Develop understanding of bank products and services to connect to customers' needs

• Interact with customers to demonstrate care and build relationships

• Provide appropriate options for bank products and services to customer

• Refer customers' financial needs to other bankers and partners as needed

• This SAFE position has customer contact and job duties which may include the offering/negotiating of terms and/or taking an application for a dwelling secured transaction. As such, this position requires compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements, including acceptable background investigation results. Individuals in a SAFE position also must meet the Loan Originator requirements under Regulation Z (LO) outlined in the job expectations below

Required Qualifications:

• 6+ months of interacting with customers experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Customer service focus with experience handling complex transactions across multiple systems

• Experience proactively engaging with customers through outreach via phone or email

• Ability to educate and connect customer to technology and share the value of mobile banking options

• Ability to help customers succeed financially by offering introductions to additional team members as appropriate

• Experience working with others on a team to meet customer needs

• Experience fostering and developing strong customer relationships

• Ability to build strong relationships with internal partners

• Ability to follow policies, procedures, and regulations

• Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss

• Ability to interact with integrity and professionalism with customers and team members

• Relevant military experience including working with military protocol and instructions, enlisted evaluations, officer/leadership reporting

• Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources or military recruiting

• Proficient with proactively sourcing, acquiring, building, and maintaining relationships with customers and colleagues

• Support customers and employees in resolving or escalating concerns or complaints

Job Expectations:

• Ability to work a schedule that may include most Saturdays

• Maintains cash drawer, cash handling and balancing and spends time completing service-related tasks as needed

• This position requires SAFE registration at the time of employment. Wells Fargo will initiate the SAFE registration process immediately after your employment start date. The Nationwide Mortgage Licensing System (NMLS) website(http://fedregistry.nationwidelicensingsystem.org)provides the MU4R questions and registration required for employment in this position. Individuals in Loan Originator (LO) positions must meet the Consumer Financial Protection Bureau qualification requirements and comply with related Wells Fargo policies. The LO qualification requirements include meeting applicable financial responsibility, character, general financial fitness and criminal background standards. A current credit report will be used to assess your financial responsibility and credit fitness, however, a credit score is not included as part of the evaluation. Successful candidates must also meet ongoing regulatory requirements including additional screening, if necessary

• This position is not eligible for Visa sponsorship

Posting Location(s):

• 3500 Castro Valley Blvd., Castro Valley, CA 94546

• 3157 Danville Road Alamo, CA 94507

• 2380 Monument Blvd. Pleasant Hill, CA 94523

• 3450 Fruitvale Ave. Oakland, CA 94602

• 10700 MacArthur Blvd Oakland, CA 94605

• 151 40th St. Oakland, CA 94611

• 3630 Mount Diablo Blvd. Lafayette, CA 94549

• 3348 Lakeshore Ave. Oakland, CA 94610

• 2220 Mountain Blvd. Oakland, CA 94611

• 1399 Moraga Way Moraga, CA 94556

• 80 Moraga Way Orinda, CA 94563

• 344 Highland Ave. Piedmont, CA 94611

• 1920 Tice Valley Blvd. Walnut Creek, CA 94595

• 1499 N. Main St. Walnut Creek, CA 94596

Pay Ranges:

• Alamo, California- Pay Range: $22.00 - $ 30.19 Hourly

• Castro Valley, California- Pay Range: $22.00 - $ 30.19 Hourly

• Oakland, California- Pay Range: $22.00 - $ 30.19 Hourly

• Pleasant Hill, California- Pay Range: $22.00 - $ 30.19 Hourly

• Lafayette, California- Pay Range: $22.00 - $ 30.19 Hourly

• Moraga, California- Pay Range: $22.00 - $ 30.19 Hourly

• Orinda, California- Pay Range: $22.00 - $ 30.19 Hourly

• Piedmont, California- Pay Range: $22.00 - $ 30.19 Hourly

• Walnut Creek, California- Pay Range: $22.00 - $ 30.19 Hourly

Wells Fargo provides all eligible full- and part-time employees with a comprehensive set of benefits designed to protect their physical and financial health and to help them make the most of their financialfuture. Visitfor an overview of the following benefit plans and programs offered to employees.

• 401(k) Plan

• Paid Time Off

• Parental Leave

• Critical Caregiving Leave

• Discounts and Savings

• Health Benefits

• Commuter Benefits

• Tuition Reimbursement

• Scholarships for dependent children

• Adoption Reimbursement

*Positions may not be available at all branch locations outlined in the posting.

*Position requires full-time training for 8-10 weeks. Training schedule is as follows: Monday - Friday - 8:30am - 5:30pm.

*Job posting may come down early due to volume of applicants.

Pay Range

$22.00 - $30.19

29 Aug 2024

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.