Microsoft Customer Reliability Engineering Manager 

Australia, New South Wales, Sydney 

23484245

• Strong people manager who can source and build reliability engineering teams.
• Must have Site Reliability Engineering experience in a 24 x 7 x 365 enterprise environments
• Desired Technical expertise on Azure services and capabilities and/or cloud platforms, understand
• Fluency in one or more automation languages (PowerShell, CLI etc.)
• Communication skills that allow you to take lead and control the communication with customers, internal Microsoft stake holders and third party vendors.
• Must have an Understanding of High Availability, Disaster Recovery, Business Continuity, Performance Tuning
• Demonstrates strategic thinking, quantitative and analytical skills, team leadership, and collaboration
• Excellent problem resolution, judgment, negotiating and decision making skills
• Desired Strong knowledge of Windows Platform or Linux, developer tools and ability to diagnose and debug user code
• Must effectively manage and prioritize multiple tasks in accordance with high level objectives/projects.
• Excellent written and oral communication skills required; Ability to communicate to a variety of audiences; including high-profile customers, executive management, and engineering teams.
• Desired BS/BA in Computer Science, Engineering, Math or equivalent experience

• Build and lead a team of reliability engineers in the region, providing world class customer experience. Demonstrated ability to lead teams and work across geo regions and build strong partnerships
• Collaborate closely with Engineering/PM to ensure the availability and performance of Live Site and the satisfaction of our customers
• Participate in on call coverage rotation - Provide leadership to all customer facing teams during incidents
• Improve Customer experience by analyzing signals from various sources, driving RCA's and Service improvements involving bug fixes
• Drive continuous improvement in the Azure platform incorporating feedback from internal/external customers
• Identify and drive implementation of customer centric mitigation levers and playbooks for Operations
• Participate in the design of V. Next architecture for Cloud infrastructure services, focusing on strategic customer support scenarios
• Enthusiastic, self-motivated, and a great teammate.
• Excellent collaboration, organizational, time management skills.
• Data driven with a focus on business results for projects undertaken.