What you’ll be doing:
- Pro-active communication with partners in your region by telephone and by internal messaging to assist with the development of the business
- Responsible for a portfolio of partners where you are the first point of contact, answering questions and following up when needed, also responsible of evaluating local market characteristics, trends and drivers
- Responsible for maintaining a stable relationship with the accommodation partners (i.e. frequent performance calls and contact to ensure they offer Booking.com’s customers the best availability and competitive pricing)
- Be knowledgeable on Booking.com’s products so that their benefits and usage can be explained to Partners
- Find opportunities for partners that will help improve Booking.com’s business by using its internal segmentation to prioritize
- Help identifying new potential partner leads and pass this leads on for further follow up
- Responsible for taking Customer Service issues which relate to their portfolio and solving these in the most efficient manner for the business, partner and customer
- Support the organization of events, such as workshops and webinars, for partners. Also encouraged to attend in the partner events for their portfolio
What you’ll bring:
- Strong and engaging communication skills
- Solution oriented and results driven
- Ability to influence partners over the phone to implement suggestions;
- Strong work ethic; self-directed and resourceful
- Proactive, flexible and capable of working independently as well as working in a team
- Ability to prioritize own workload and efficiently manage their time
- Eye for accuracy and ability to be analytical
- Language: English and Turkish; written and verbal
Global Impact, Personal Relevance:
- Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave
- Hybrid working including flexible working arrangements, working from home furniture and ergonomic support, and up to 20 days per year working from abroad (home country)
- Discounts & Wallet credits to spend on our products, upgrade to Booking.com Genius Level 3, and friends & family Booking.com discount vouchers
- Free access to online learning platforms, development and mentorship programs
- Global Employee Assistance Program, free Headspace membership
Pre-Employment Screening
If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.
