Samsung Support Analyst - Month Contract 

United Kingdom, England, Cambridge 

231393979

Purpose of the IT Support Analyst:SAIC urgently requires a 1st level IT Support Analyst to offer (front line) technical support to a growing AI research lab.

Key responsibilities for IT Support Analyst:

• Setup and configure Windows laptops
• Proxy troubleshooting and rule management (GUI)
• Troubleshooting Windows, Outlook, etc.
• Induction sessions for new starters
• Asset management (Service Desk Portal)
• Use of IT Helpdesk platform to log or respond to incidents/requests
• Account creation and management
• Samsung Security Tools management (NASCA, ESCORT)
• Write How-To articles for people FAQs on confluence
• Provide one-to-one assistance where required
• Proactive Incident investigation on affected systems
• Direct investigation of incident root cause and provide users with updates
• Coordinate with the Centre’s IT Engineer for testing changes on systems
• Ensure availability of IT stock to support the requirements of the Centre

Skills and experience required for the role

Essential:

• Windows OS / Linux OS
• Symantec Antivirus
• PC Installation and Setup
• PC troubleshooting, Windows and Linux in corporate environment
• AD (Basic)
• TCP/IP, DHCP, DNS
• Firewall understanding
• Proxy understanding

Desirable:

• Linux sysadmin
• Bash scripting
• ITIL principles
• Computer Science background
• Experience/Interest in Machine Learning environment

Contract Type: 6 month contract via agency (inside IR35)

Part time: 17.50hrs per week

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