Amazon Support Apprenticeship - month fixed term contract 

United Kingdom, England 

153224016

IT Support Apprentice – Empower Innovation Through TechnologyAs an IT Support Apprentice, you’ll work with innovative technology to ensure our business runs efficiently by executing technical procedures and providing high-quality first and second-line support. You’ll resolve hardware, operating system, and software issues while supporting the IT and telecommunications infrastructure that keeps our fulfilment network connected.Working alongside experienced IT professionals, you’ll gain practical experience across a range of systems while building your technical knowledge through the Level 3 Information Communications Technician Apprenticeship.What You’ll Do
- Provide first and second-line technical support to internal users
- Install, configure, and maintain IT hardware and software
- Use diagnostic tools to troubleshoot and resolve network or system issues
- Monitor performance, apply security updates, and manage IT assets- Contribute to improvement and automation projects that enhance efficiencyYou’ll develop core skills in service management, networking, cloud services, operating systems, and cybersecurity, building a strong understanding of the technologies that underpin modern information systems.Who We’re Looking ForWe welcome individuals from all backgrounds who are curious about technology and enjoy solving problems. You’ll succeed in this role if you:
- Have strong analytical and problem-solving skills- Are proactive, organised, and attentive to detail- No previous IT experience is required - just enthusiasm, a growth mindset, and a willingness to learnYour DevelopmentAt Amazon, it’s in our nature to learn and be curious. You’ll learn by doing, supported by world-class coaching, mentoring, and structured training.Key job responsibilities
Technical Support and Troubleshooting
- Respond to and resolve IT issues promptly, maintaining high service standards.
- Apply systematic diagnostic techniques to identify and fix technical faults.
- Escalate complex issues appropriately while maintaining ownership and communication.Maintenance and Configuration
- Install and configure computers, networks, and applications.
- Manage end-user devices using automated deployment and management tools.
- Perform proactive maintenance to ensure system stability and minimise downtime.Security and Compliance
- Monitor system performance and apply security measures to protect against cyber threats.
- Follow IT policies and data protection protocols to maintain compliance and safety.Continuous Improvement
- Support the implementation of new technologies and site upgrades.
- Identify opportunities to simplify processes and improve efficiency.
- Keep your technical knowledge up to date through continuous learning.
A day in the life
- Interpreting and prioritising internal or external customer requirements, providing remote or in-person support to resolve their issues issues related to IT infrastructure, end-user devices and applications
- Maintaining end user devices and assets using automated procedures and workflows to install, configure, and decommission as required.
- Applying appropriate tools and techniques to diagnose and rectify faults, maintaining detailed documentation and escalating complex problems as needed
- Installing and configuring computer systems, performing software upgrades, and maintaining network environments
- Providing proactive maintenance to maximise the availability of all IT equipment
- Monitoring system performance and usage, applying necessary security measures to protect against cyber threats
- Establishing and deploying digital communication or telecommunications systems, using diagnostic equipment and tools as required
- Communicating effectively with stakeholders at all levels, keeping them informed of progress and managing escalations
- Implementing projects and delivering innovations together with other IT colleagues
- Maintaining a safe and secure working environment, adhering to health and safety protocols
- Continuously developing your professional skills and knowledge to stay abreast of industry trends and technological advancements

- To qualify for this programme, you must:
- Be 18 years or over before the start date (August 2026)
- Have the right to live and work in England (if you are on a visa, this needs to enable you to legally work and reside in England for the entire duration of the programme until February 2028).
- Have lived in the UK or in the European Economic Area (EEA) for the last 3 years
- Be a resident of the UK for the entire duration of the programme
- Not be registered to study on a UK government funded course ending July 2026 or later
- A minimum of 3 GCSEs (or equivalent) at grades 4 or above (A-C) in any subject
- GCSE English and Maths (or equivalent qualifications) at grades 3 or above (D or above)
- Please note, if you have received educational qualifications outside of the UK then we will require a Statement of Comparability to confirm your eligibility for the scheme. Please ensure you obtain one during the application process, through UK ENIC: https://www.enic.org.uk/
- Previous qualifications will be reviewed for funding eligibility and offers are subject to funding approval
- PLEASE NOTE: This position is an 18- month fixed-term contract. You must NOT already have a qualification in a similar subject at the same or higher level than this apprenticeship
- This Apprenticeship assumes the candidate has little or no knowledge/experience of the occupation and is NOT suitable for candidates who already have a similar or higher-level qualification in the same or similar subject of the apprenticeship.