SAP Senior SAP Developer - IBP Customer Support 

Saudi Arabia, Eastern Province, Al Khubar 

231310538

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

Meet the team:

SAP supply chain management (SCM) solutions have achieved a leading market position and are used by more than 2,500 customers worldwide. We aim to innovate the SAP SCM product portfolio through Integrated Business Planning and S/4HANA. SAP Integrated Business Planning (SAP IBP) is a cloud solution that enables companies to react quickly to customer demands and helps them handle changes and shortages in the supply chain by generating short to mid-term inventory and supply plans based on prioritized and categorized demand, such as orders and forecasts. You can learn more about SAP IBP . The development of SAP IBP is fueled by various customer engagements and the collaboration between several teams in different locations.

What you`ll do:

• Support customers when they encounter business critical situations with their supply planning; analyze, evaluate and resolve issues related to the implementation and operation of an ABAP, but also Java and C++ based solution.
• Uphold our commitment to delivering exemplary customer service; periodic on-call duty during weekends is a requisite component of this role.
• Maintain assigned modules by designing, implementing and testing corrections that will directly impact over 1400 customers
• Develop new features when necessary
• Leverage AI to identify opportunities to optimize work and team processes
• Promote a culture of continuous improvement by sharing AI-based best practices and learnings with team members.
• Contribute to knowledge sharing and continuous improvement by documenting and updating support documentation to enable other support layers.
• Be part of a virtual/or local development scrum team, work closely together with other members to ensure team success.
• Enhance skills beyond own core functionality and work on other tasks for the benefit of the team.

What you bring:

Required

• Bachelor’s degree, preferably in Computer Science or Engineering plus relevant work experience
• Ability to work well in a team as well as independently and have a positive self-motivated can-do attitude
• Motivation and result driven attitude with strong customer focus
• Working knowledge of data structures, algorithms and principles of object-oriented design
• Ability to analyze and solve issues in existing and new code
• Fluent in verbal and written English, French or Spanish are an asset
• At least 5 years of relevant experience in software engineering

Preferred

• Demonstrated strong understanding of SAP technologies including ABAP™, ABAP™ OO, SAP HANA
• Working knowledge of Scrum, Test Driven Development, performance testing or data correctness/integrity testing
• Knowledge of various technology standards (SOA, XML)
• Experience with source control systems such as GIT, Gerrit, etc.

À la rencontre de l’équipe :

Les solutions SAP pour la gestion de la chaîne logistique (SAP Supply Chain Management ou SCM) se sont hissées en position de tête sur le marché et sont aujourd’hui utilisées par plus de 2 500 clients dans le monde entier. Notre objectif est d’apporter des innovations au portefeuille des produits SAP SCM par le biais de SAP Integrated Business Planning et SAP S/4HANA. SAP Integrated Business Planning (SAP IBP) est une solution Cloud qui permet aux entreprises de répondre aux demandes de leurs clients avec une plus grande réactivité. Elle les aide à gérer les changements et ruptures de stock survenant dans la chaîne logistique, en générant des plans d’inventaire et d’approvisionnement à court et moyen terme où la demande est classée par priorités et catégories (commandes et prévisions, par exemple). Pour en savoir plus sur SAP IBP, cliquez . Le développement de SAP IBP est alimenté par les diverses relations client, ainsi que la collaboration entre plusieurs équipes travaillant sur différents sites

Votre rôle :

• Apporter votre soutien aux clients lorsqu’ils sont confrontés à des situations critiques dans le cadre de la planification de l’approvisionnement; analyser, évaluer et résoudre les problèmes en lien avec l’implémentation et l’exploitation de solutions programmées en ABAP, mais aussi en Java ou C++.
• Respecter notre engagement d’assurer un service client exemplaire; ce rôle requiert d’être régulièrement d’astreinte les fins de semaine.
• Gérer les modules confiés en concevant, implémentant et testant des corrections qui auront un effet direct sur 1 400 clients.
• Développer de nouvelles fonctionnalités lorsque cela s’avère nécessaire.
• Exploiter l’IA pour identifier les occasions d’optimiser les processus de gestion et de travail en équipe.
• Promouvoir une culture d’amélioration continue en partageant les connaissances et meilleures pratiques basées sur l’IA avec les membres de l’équipe.
• Contribuer au partage des connaissances et à l’amélioration continue en créant et en mettant à jour la documentation de support pour donner lieu à d’autres dimensions de support.
• Intégrer une équipe de développeurs Scrum en virtuel ou en local, et travailler en étroite collaboration avec les autres membres pour garantir la réussite de l’équipe.
• Développer vos compétences au-delà de vos propres objectifs essentiels et travailler sur d’autres tâches qui bénéficient à l’équipe.

Votre profil :

Obligatoire

• Baccalauréat, de préférence en informatique ou ingénierie, assorti d’une expérience professionnelle dans le domaine
• Au moins 5 ans d’expérience pertinente en génie logiciel
• Expérience en développement avec des solutions programmées en ABAP, Java et C++
• Aptitude à bien travailler en équipe et de façon autonome, et à se montrer positif, motivé et déterminé
• Motivation et souci du résultat, avec une attention marquée à l’égard des clients
• Connaissance opérationnelle des structures de données, des algorithmes et des principes de conception orientée objet
• Capacité à analyser et résoudre les problèmes dans le code existant et nouveau
• Maîtrise de l’anglais, à l’oral comme à l’écrit; la connaissance du français ou de l’espagnol serait un plus

Souhaité

• Bonne connaissance avérée des technologies SAP, notamment ABAP™, ABAP™ OO et SAP HANA
• Connaissance opérationnelle de Scrum, du développement piloté par les tests, des tests de performance ou des tests d’intégrité des données
• Connaissance des différentes normes technologiques (SOA, XML)
• Expérience avec les systèmes de contrôle de code source, comme GIT et Gerrit

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: .

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 102,400 - 214,300 (CAD) CAD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount, and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: .

Due to the nature of the role, which involves global interactions with SAP entities, as well as with employees and stakeholders in Canada, functional proficiency in English is required for positions based in the Quebec.

Requisition ID: 432198 | Work Area: Software-Design and Development | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid

Job Segment: SAP, Testing, Test Engineer, Developer, ERP, Technology, Engineering