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Apple Product Support Engineer Wallet & ApplePay United States, Texas, Austin 231300547
25.07.2024
Minimum Qualifications
- Bachelor’s Degree or 4+ years of related experience in customer support or technical support field
- Familiarity with Apple apps and ecosystem, digital wallets, and contactless payment systems
- Outstanding written, verbal, and interpersonal communication and presentation skills to all levels of an organization
Preferred Qualifications
- Able to multitask and prioritize ongoing responsibilities with business critical product launches and technical escalations in a fast-paced environment
- Skilled at leveraging data collection, analysis, and reporting to make strategic recommendations and decisions
- Demonstrates talent for filtering and distilling relevant information from technical teams to broader audiences to make difficult concepts easy to understand
- Consistently gauges and re-assesses support impacts and advocates for the needs of our customers and Advisors
- Enjoys building and maintaining relationships with cross-functional partners, is willing to ask them for help, and seeks to learn from their wisdom and expertise
Additional Requirements
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
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