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US Bank Corporate Relationship Manager Category Sales 
United Kingdom 
23103905

30.08.2024
Job Description
Job Description

Working model: remote

This includes accomplishing clear expectations and objectives (short-and long-term) and together with internal stakeholders follow through our ambitious goals.

Direct line reporting:

Head of Relationship Management Europe - Corporate Hospitality

Accountabilities for your role - what are you expected to do?

  • Build and maintain strong relationships with customers in Hospitality for the UK and other European geographies
  • Retain and secure customers in Hospitality portfolio
  • Analyse data to drive customer performance
  • Hold quarterly business review meetings (QBR’s) with all customers to review performance and drive strategic objectives
  • Manage negotiations with customers, work on pricing offers within the target rate of return
  • Develop solutions for problems identified across customers portfolio
  • Create exit barriers for customers so Elavon business is secured effectively
  • Represent Elavon during meetings with customers, fairs, industry meetings
  • Take part and manage projects in order to provide customers with top level of services
  • Act in alignment with company policy and regulatory requirements
  • Monitor and analyse relationship plan results and account activities
  • Establish relationships and align with strategic partners in Hospitality industry
  • Meet identified KPIs and achieve portfolio targets
  • Follow the disciplines of strategic account management to ensure that all procedures and processes are followed
  • Document and update actions on the customers’ accounts in CRM system
  • Hold regular, weekly and monthly meetings with portfolio customers
  • Hold accountability of your customer portfolios performance, and report/forecast as per business requirement.
  • Embed yourself into the vertical landscape to raise your expertise and profile to existing customers and partners

The successful candidate:

  • Achieves portfolio targets and optimises customer performance
  • Manages all relationship management activities for clients in the assigned Hospitality portfolio and geographical region
  • Establishes and maintains strong relationships with portfolio customers and industry partners
  • Identifies business opportunities and mitigates risks to minimise customers’ attrition
  • Identifies customer needs and pain points to advise on new products and solutions
  • Negotiates effectively to secure existing business across portfolio and implements solutions to create exit barriers for clients
  • Prepares documentation and acts in alignment with company policy and regulatory requirements
  • Monitors and analyses relationship plan results and account activities
  • Develops solutions for identified accounts.

Preferred Skills/Experience:

  • Ability to establish and maintain strong relationships
  • Strong understanding of all products and services applicable to Hospitality customers
  • Advanced knowledge of applicable policies and procedures
  • Thorough knowledge of all organization products and operations
  • Strong organizational, communication and negotiation skills
  • Ability to work independently and in teams
  • Excellent interpersonal, verbal and written communication skills.
  • Ability to work under pressure
  • Result-oriented approach
  • Time Management Skills

Qualifications Required to perform your Role? (experience, language, driving licence etc)

  • Bachelor's degree, or equivalent work experience
  • Minimum 3 years of experience in Finance or Hospitality industry
  • Willingness to travel
  • Experienced to pitch to senior stakeholders in large organizations
  • Driving licence

The role is posted as remote; however, candidates who are located near any one of our locations would be required to work on site at least three days per week.

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