Working model: remote
This includes accomplishing clear expectations and objectives (short-and long-term) and together with internal stakeholders follow through our ambitious goals.
Direct line reporting:
Head of Relationship Management Europe - Corporate Hospitality
Accountabilities for your role - what are you expected to do?
- Build and maintain strong relationships with customers in Hospitality for the UK and other European geographies
- Retain and secure customers in Hospitality portfolio
- Analyse data to drive customer performance
- Hold quarterly business review meetings (QBR’s) with all customers to review performance and drive strategic objectives
- Manage negotiations with customers, work on pricing offers within the target rate of return
- Develop solutions for problems identified across customers portfolio
- Create exit barriers for customers so Elavon business is secured effectively
- Represent Elavon during meetings with customers, fairs, industry meetings
- Take part and manage projects in order to provide customers with top level of services
- Act in alignment with company policy and regulatory requirements
- Monitor and analyse relationship plan results and account activities
- Establish relationships and align with strategic partners in Hospitality industry
- Meet identified KPIs and achieve portfolio targets
- Follow the disciplines of strategic account management to ensure that all procedures and processes are followed
- Document and update actions on the customers’ accounts in CRM system
- Hold regular, weekly and monthly meetings with portfolio customers
- Hold accountability of your customer portfolios performance, and report/forecast as per business requirement.
- Embed yourself into the vertical landscape to raise your expertise and profile to existing customers and partners
The successful candidate:
- Achieves portfolio targets and optimises customer performance
- Manages all relationship management activities for clients in the assigned Hospitality portfolio and geographical region
- Establishes and maintains strong relationships with portfolio customers and industry partners
- Identifies business opportunities and mitigates risks to minimise customers’ attrition
- Identifies customer needs and pain points to advise on new products and solutions
- Negotiates effectively to secure existing business across portfolio and implements solutions to create exit barriers for clients
- Prepares documentation and acts in alignment with company policy and regulatory requirements
- Monitors and analyses relationship plan results and account activities
- Develops solutions for identified accounts.
Preferred Skills/Experience:
- Ability to establish and maintain strong relationships
- Strong understanding of all products and services applicable to Hospitality customers
- Advanced knowledge of applicable policies and procedures
- Thorough knowledge of all organization products and operations
- Strong organizational, communication and negotiation skills
- Ability to work independently and in teams
- Excellent interpersonal, verbal and written communication skills.
- Ability to work under pressure
- Result-oriented approach
- Time Management Skills
Qualifications Required to perform your Role? (experience, language, driving licence etc)
- Bachelor's degree, or equivalent work experience
- Minimum 3 years of experience in Finance or Hospitality industry
- Willingness to travel
- Experienced to pitch to senior stakeholders in large organizations
- Driving licence
The role is posted as remote; however, candidates who are located near any one of our locations would be required to work on site at least three days per week.