JPMorgan Client Data Manager II 

Philippines, Quezon City 

229266758

As a Client Data Manager II, you'll be responsible for the operational management and control of the daily workflow within Client Account Services.

Job responsibilities:

• Manage the workflow through the life cycle of account opening, maintenance and closures.
• Conduct operational management and control of the daily workflow within the team
• Maximize team capacity through effective resource planning and ensure team structure is robust through effective training and succession planning
• Ensure all daily controls and processing are completed and signed off including client service inquiry resolution, as well as all key metrics are produced as required
• Establish policies, procedures, and guidelines which comply with internal and external controls to continuously strengthen the controls environment
• Provide direction and leadership to the team
• Provide effective communications to the department, ensuring staff are aware of strategic and regulatory changes in the organization
• Process continued review of content and presentation of Standard Operating Procedures, in line with introduction of new policies and ongoing risk management activities
• Contribute to the strategic development of Client Account Services processes

Required qualifications, skills and capabilities:

• Operational subject matter expertise in Custody account opening, maintenance and closures.
• Strong people management skills, ability to lead and motivate managers
• Strong ability to learn ongoing stream of new markets, products, and processes
• Strong risk and control awareness, ability to effectively priorities workloads and work to critical deadlines
• Confident communicator in all mediums to both internal and external clients
• Strategic thinker, able to review and implement process improvements
• Proficient in Microsoft Office products including Word, Excel, Access, and Outlook

Preferred qualifications, skills and capabilities:

• Bachelor’s degree or equivalent, preferred