Airbnb Senior Manager UX Writing – Payments 

United States 

227867517

The Difference You Will Make:

In this Senior Manager role, you’ll coach, support, and grow a senior team of UX Writers who work on our Payments products (including checkout, travel insurance, AirCover, and taxes). We expect serious storytelling chops, plenty of experience navigating reviews and securing buy-in with senior leadership, and an incredibly high bar for quality. Past experience working on finance or payments products is definitely a plus.

A Typical Day:

• Coach, support, and grow a team of 8 UX Writers
• Manage UX Writing resourcing across the entire suite of Payments initiatives
• Work with Design, Product, and Creative partners to define the strategy and product requirements across multiple major launch initiatives
• Directly lead storytelling and content strategy for several of those initiatives
• Provide direction, coaching, and feedback on copy across multiple touchpoints (from strategy and storytelling to detailed product flows and emails)
• Regularly present content and design work to executives and other senior stakeholders
• Drive consensus with stakeholders and/or partners on content recommendations
• Mentor and coach team members to set concrete goals and develop their strengths
• Provide regular, actionable performance feedback
• Develop processes and templates to help UX writers work more efficiently, and trainings or workshops to enhance their skills

Your Expertise:

• 12+ years of experience in UX writing, content design, or content strategy
• 6+ years of management experience
• Proven ability to lead content/copy work from concept to detailed design
• Proven ability to successfully lead teams in ambiguous work environments
• Significant experience presenting to and building strong working relationships with executive teams
• Comfortable driving design decisions through a strong understanding of user experience design principles and interaction patterns
• Proven ability to collaborate with cross-functional teams in all stages of design and build
• Passion for Airbnb’s mission, commitment to diversity, and global mindset

Offices: United States