EY Transition Manager 

India, Kerala, Kochi 

22732409

Responsible for planning and overseeing the transfer of key information necessary for the support, operation and acceptance of solutions deployed into production. This includes operational readiness, support documentation and acceptance checklists. Transition includes:

• Ensure service transition is planned and executed to schedule, budget and scope
• Build transition plans including infrastructure/application support models, change management, learning & communication deliverables
• Coordinate the Operations Readiness activities, taking into consideration IT deployment, data migration, capability deployment (training and engagement activities) and any business activities required to integrate new processes or jobs into the ’business as usual’ environment
• Be responsible for installation activities, providing effective team leadership, including information flow to and from operations during project work
• Co-ordinate routine installations and de-installations of items of hardware and/or software
• Monitor the effectiveness of installations and ensures that appropriate recommendations for change are made
• Assess, analyze, develop, document and implement changes based on requests for change
• Liaise with business and IT partners on release scheduling and communication of progress
• Work with project manager to establish end-to-end project plan and approach

Skills and attributes for success

• Ability to assess service transition risks
• Demonstrate in-depth knowledge of the process competency principles and practices
• Ability to identify and escalate project risk
• Develop relationships across the IT organization
• Ability to support multiple projects in parallel

To qualify for the role you must have

• Experience of project managing or transitioning IT projects with accountability for delivering to time and cost for projects typically up to $500k in value and 6 months in duration
• Very good understanding of the customer strategy, services and business processes
• Ability to work and team effectively with IT Services groups and other management personnel including on a global, virtual basis
• Knowledge of service transition methodology, tools and templates
• Track record of customer focus, based on openness, trust, and delivering on promises
• Management skills to manage more than one transition simultaneously
• IT background with experience across the systems development life cycle with experience in different project phases
• Excellent written and verbal communication skills – must be able to communicate fluently in English both verbally and in writing

Ideally, you’ll also have

• Ability to act independently to deliver to schedule, budget and scope; support provided as required and requested, and is self-driven and motivated
• 5 to 10 years experience in a corporate IT environment
• PMP preferred or 3 to 5 years experience in transition management, project management, or related technical field (application development, deployment/implementation and infrastructure)
• Work experience in a professional services industry, preferred
• Have a process improvement mind set
• Experience coordinating support and troubleshooting activities
• Excellent communications and people skills.

We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.