Meeting or exceeding store sales and profit targets
Managing all resources within the store to provide a leading consumer experience
Driving the proper execution of established policies, procedures, initiatives, and directives
KEY RESPONSIBILITIES:
Takes ownership of Store KPIs and ensures team are aware of KPIs and how they contribute to maximize sales and minimize loss
Address identified improvement areas in the store, involving the District Manager or other Retail Back Office partners as needed
Lead the service standards CONNECT-ENGAGE-INSPIRE by example, maximizing the amount of time spent selling and leading team members on the sales floor
Schedule staff to properly serve consumers, drive sales and execute tasks
Ensure the legal and financial integrity of the store
Be a Brand advocate, ensure in-store Brand execution according to established standards and directives
Ensure all store team members are trained on Foundational and Seasonal Brand and product knowledge
Lead the team and improve how to connect our consumers to relevant digital and omnichannel tools to provide a seamless shopping experience for Consumers
Manage all store operations in a systematic and efficient manner, as per established policies and procedures
Ensure all established Visual Merchandising and In-Store Communication standards are consistently executed and maintained in the store
Ensure merchandise deliveries are processed on the same day they arrive and the store’s entire product offer is made immediately available and easily accessible to customers on a consistent basis
Ensure cash register transactions are processed quickly and accurately and all applicable loss prevention policies and procedures are followed
Comply with all operational policies and procedures and ensure the store team members also comply
Implements improvements to operations and processes contributing to the performance of the store
Always work with a team-first mindset, fully respecting all colleagues and actively contribute to making your workplace an inclusive and welcoming environment for all
Manage the recruitment and training of store team members
Ensure all HR policies and procedures are adhered to
Create a high-performance culture by leading and coaching team, setting clear expectations, analyzing performance, and giving appropriate and prompt feedback, including actively managing poor performance
Identify and develop select strong performers with potential for growth along the Retail Field Career Ladder
Skills & Experience:
Minimum 2 years working experience in a sports and/or fashion customer- and/or commercial-focused retail environment
At least 1 year experience as Store Manager or at least 18 months experience in store management team