מציאת משרת הייטק בחברות הטובות ביותר מעולם לא הייתה קלה יותר
Gong Customer Success Manager Mid Market Ireland, Dublin 226571326
Yesterday
RESPONSIBILITIES
- Be a trusted strategic advisor to senior revenue and revenue operations leaders to uncover business outcomes and strategically map those to Gong value
- Own overall customer relationships and drive engagement and adoption, mine and measure value, unearth and mitigate risk, and create raving fans.
- Drive quarterly metrics around portfolio net growth, gross dollar retention, and multi-year renewals
- Partner with our Implementation team to ensure customers onboard successfully and achieve quick time-to-value against their desired outcomes
- Partner with Account Executives to secure retention and growth of your portfolio through upsell and cross-sell motions.
- Work successfully with a wide variety of cross-functional internal partners
- Proactively identify and lead team process improvements and help us build a world-class CSM team!
- 3+ years of relevant work, specifically in B2B SaaS in a Customer Success, Account Management or Account Executive role
- Experience prioritising and managing a book of business and being accountable for quarterly metrics
- Demonstrated background in developing and managing relationships and renewing contracts.
- Track record owning relationships with senior (VP and C-suite) stakeholders and owning value and ROI conversations
- Passionate about providing an exceptional customer experience
- Creative, resourceful, detail-oriented, and well-organised
- A strong team player but still a self-starter who thrives in a fast-paced, high-growth startup environment
- Someone who flourishes when given responsibility and a sense of ownership.
- Proactively own and manage the success of a portfolio of accounts, serving as the main point of contact
- Develop individual success plans for your customers ensuring adoption, retention and expansion across your book
- Lead all QBR activity within your book. Some international travel will be required
- Challenge yourself and take your career to the next level.
משרות נוספות שיכולות לעניין אותך
