Akamai Senior Platform Operations Engineer - Hybrid 

United States, Massachusetts, Cambridge 

225779904

Partner with the best

As a Senior Platform Operations Engineer you will contribute to a top-level operations team that
handles complex escalations from a variety of sources. This role requires in-depth knowledge of
proprietary services in addition to a big picture understanding of the entire infrastructure.

As a Senior Platform Operations Engineer, you will be responsible for:

• Troubleshooting and resolving complex technical issues in various subject matter areas
  (networking, high availability storage, performance, and proprietary systems).
• Handling escalations from multiple sources including NOCC, AkaTec (customer care),
  Engineering, and Service Performance.
• Participating in Service Incidents as SME or in another appropriate role to mitigate and resolve
  platform incidents.
• Collaborating with cross-functional teams to create technical solutions and support ongoing
  implementation of network improvements.
• Promoting operational best practices by improving tools, alerts, and documentation to maintain
  the integrity of the Akamai network.
• Training and mentoring Platform Operations staff to develop the overall knowledge and skills of
  the entire department.

Do what you love

To be successful in this role you will:

• Have 8 years relevant experience or a Bachelor's degree in a relevant related technical field
• Demonstrate knowledge of Linux/Unix, TCP/IP internetworking/WAN data communications as
  well as understanding of routing concepts.
• Have expertise in detailed debugging, log analysis, and troubleshooting often in critical time
  sensitive situation
• Possess experience with scripting such as Perl, Python, SQL and/or a desire to learn.
• Be a team player, able to collaborate, prioritize, and solve problems in an ever-changing environment.

Working for you

At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:

• Your health
• Your finances
• Your family
• Your time at work
• Your time pursuing other endeavors

Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.

If no date is displayed, applications are being accepted on an ongoing basis until the job is filled.