Walmart Senior Software Engineer - Production Support 

United States, Arkansas, Bentonville 

225257905

What you'll do:

• Be Single point of contact for Level 2 and Level 3 trouble shooting and issue resolution, Root cause analysis, and fix recommendations for the long term.

• Provide Technical solutions to support Engineers who will provide round the clock support collaborating closely with Stakeholders in US.

• Should be very effective in standup the support team at a faster pace, so that Development team can focus on product development.

• Audits complex critical systems delivery for business processes

• Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans.

• Should be able to do the RCA and pinpoint the issue for SMEs to provide code fix.

• Models compliance with company policies and procedures and supports company mission, values and standards of ethics and integrity.

• Provide and support the implementation of business solutions.

• Reduce the impact of application and infrastructure failures on business delivery.

• Support Field Support area of responsibility, developing tools, automation, monitoring and alerting solutions across applications and infrastructure.

• Review and analyze Incidents to identify root causes (RCA), correlate events, and document Problems.

• Be adept in designing Architectural solutions for Support Tools and Automation.

• Would be required to deal with global stakeholders.

• Build utility tools to automate routine tasks which will help operations and support team.

• Document Tribal knowledge i.e. Constant upkeep of documentation and runbooks to ensure that teams get the information they need right when they need it.

• Determine and compile metrics for reporting.

• Support Training environment and Production environment releases (code pushes and configuration changes) as needed.

• Handle network/system administration duties including, but not limited to; installing, testing, configuring, monitoring, maintaining, supporting, and optimizing all network services hardware, peripheral devices.

It is expected that you are strong in the following areas:

• Kubernetes concepts

• Cloud Technologies (Preferably Microsoft Azure)

• Containers (Preferably Docker)

• Messaging Infra Kafka

• MS SQL

• Java, Spring boot

• Good grasp of networking fundamentals and core protocols and tech such as: TCP/IP, HTTP, DNS, load balancers, distributed file systems.

• Capability to program in at least one language, ideally Java or NodeJs or UI skills like ReactJs or React Native is desired.

• Strong database skills - key-value and relational databases. Experienced in SQL, Stored Procedures, DB Scripts, ETL, Azure cosmos DB.

• Logging and Monitoring experience designing, deploying and running systems like Splunk, ELK, Dynatrace, New Relic or other APM solutions is an added advantage.