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Applied Materials Field Service Site Manager V - M5 Taiwan, Kaohsiung 224183381
Role Responsibilities:
Forecasts financial, manpower, and operational requirements for key businesses (start up, warranty, service agreements, paid service). Identifies and pursues service agreement business in conjunction with marketing and sales.
Manages start ups in terms of time and cost requirements. Manages local inventories and RMA procedure. Maintains DSO according to goal. Manages systems start up and warranty cost under reserve.
Ensures customer satisfaction with Company service and system performance.
Interviews, hires, and trains customer engineers as necessary to support regional business.
Ensures employee satisfaction through:
- setting goals and controlling achievements.
- establishing training and career development plans.
Ensures the appropriate safety practices among customer engineers. Develop CE skills. Spots and develops managerial/other specialist talent. Ensures employee satisfaction through:
Escalates system downs according to valid escalation procedure, to ensure earliest possible return to service. Reports in a timely and accurate manner as required.
Achieves guaranteed up time and other parameters as sold to customers.
Promotes quality improvement processes to:
- reduce cycle time
- drive continuous improvement of technical performance
- empower the work force
Qualifications:
Engineering background with 10 years above experience in Semi or Display industry, equipment supplier (vendor site) experience with service business acumen is preferred
3 year above people management experience
Be able to cooperate with cross functional team, and drive them to meet business goal
Strong customer engagement and service penetration skill
Good English communication skil
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