Intuit Staff SMS Deliverability Engineer Mailchimp 

United States, New York 

224057413

Deliverability Management

• Provide proactive SMS/MMS delivery support to internal teams, helping to resolve customer issues and maintain operational excellence.
• Identify and rectify data, process, and technology issues through proactive monitoring.
• Manage relationships with SMS partners to achieve timely resolutions for customers.
• Assist with issues related to carrier compliance and delivery.

Design and Delivery Training

• Develop and maintain documentation such as delivery best practices and troubleshooting playbooks.
• Create educational materials, including blogs, articles, and webinars, to demystify deliverability and promote best practices.

Strategic Planning

• Collaborate with cross-functional teams to improve efficiency, processes, and performance.
• Provide thought leadership by participating in industry forums
• Monitor industry trends and changes in regulations to keep the company and customers informed and compliant.

Customer Advocacy

• Act as a subject matter expert on SMS/MMS deliverability and compliance.
• Partner with sales, support, and success teams to build scalable paths for customer growth.
• Gather customer feedback and advocate for product improvements based on their needs.

Technical Expertise

• Use advanced tools and methodologies to analyze and improve SMS deliverability.
• Stay updated on the latest technologies and best practices in the SMS marketing space.
• Ensure compliance with all relevant laws and regulations, maintaining a deep understanding of opt-in and opt-out processes.

• Bachelor's degree in Business, Computer Science, Marketing, or a related field, or equivalent experience.
• 10+ years of experience in SMS deliverability, preferably in the CPaaS space.
• Extensive knowledge of the SMS/MMS deliverability ecosystem and technologies, including compliance and regulations for WhatsApp and short code, alphanumeric, and VLN numbers.
• Proven ability to manage projects from start to finish and drive deliverables from multiple stakeholders.
• Familiarity with SMS marketing regulations (e.g., TCPA) and best practices.
• Experience with major SMS Aggregators and Carriers.

Preferred Skills

• Expertise with Splunk, MySQL, and BigQuery.
• Experience in resolving deliverability issues with Carriers, Aggregators, and/or Anti-Abuse Community professionals using technology and people skills
• Experience with Carrier side anti-abuse processes.
• Working knowledge of Unix and command line tools
• The ability to function independently and in a team environment
• The ability to break down complex concepts and explain them to audiences while demonstrating expertise in subject matter
• Troubleshooting and problem solving skills
• Strong communication skills