Red hat Senior Product Operations Engineer 

United States, North Carolina, Raleigh 

222700558

What you will do:

• Analyze customer feedback and trends to highlight to identify business growth opportunities improving customer satisfaction

• Create or use existing tools to investigate, troubleshoot, and propose remedies for technical issues

• Develop comprehensive, easy to use, self-service solutions

• Generate and promote long term strategies for embedding best practices in the product development lifecycle

• Collaborate with stakeholders across Red Hat to drive efficiency in process and change in our products that improve usability

• Evaluate, share, and improve knowledge content for product technologies

What you will bring:

• BS or higher in computer science or other technical discipline, or equivalent work experience

• 2-3 years of experience as a support, sustaining, or development engineer or other directly related experience in an enterprise environment

• Record of solving complex problems efficiently, and ability to read and write code in 2 or more languages

• Highly motivated self-learner and ability to work in a team, constantly improving and adapting

• Ability to work effectively with others and communicate clearly

• Passionate about technology and customers; committed to providing the best experience possible

• Experience with the following is a plus: AI/ML, Containers, Python, Relational Databases, and SQL

• Demonstrated work in open source projects is also a plus

The salary range for this position is $105,860.00 - $169,340.00. Actual offer will be based on your qualifications.

Pay Transparency

● Comprehensive medical, dental, and vision coverage

● Flexible Spending Account - healthcare and dependent care

● Health Savings Account - high deductible medical plan

● Retirement 401(k) with employer match

● Paid time off and holidays

● Paid parental leave plans for all new parents

● Leave benefits including disability, paid family medical leave, and paid military leave