Wells Fargo Lead Fraud & Claims Operations Representative 

India, Telangana, Hyderabad 

221158147

In this role, you will:

• Support performance and overall effectiveness of team as well as cross-group operational tasks
• Proactively provide feedback and present ideas for improving or implementing processes and tools with efficient flow of fraud and claims operations
• Perform or guide others on complex account activity and claims that can include high risk and high dollar transactions requiring research that involves multiple transaction channels and products
• Independently prioritize work and provide day-to-day work leadership and mentorship for fraud and claims team
• Contribute in resolving control deficiencies in bank processes, procedures, customer, or team decisions that require coordination among cross-functional teams
• Provide guidance and subject matter expertise to less experienced staff in complex situations on wide range of information related to fraud and claims

Required Qualifications:

• 2+ years of customer service, financial services, fraud, or investigations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Advanced knowledge of SQL / Oracle, Power Bi / Tableau, VBA MS Excel & PowerPoint.
• Strong project management and analytical skills
• Excellent verbal, numerical analysis written, and interpersonal communication skills
• Advanced / Expert knowledge of Reg E Advanced / Expert knowledge of VISA Operating Rules & Chargeback Guidelines
• University degree in Business or related discipline.
• Experience in Chargeback is preferred.
• Works with Financial Crimes Management to implement department policies/procedures to maximize efficiency, enhance the customer experience and ensure compliance with government regulatory requirements, including Regulation E, VISA Rules and Regulations, the Bank Secrecy Act, USA PATRIOT Act and FACTA. May also participate in department projects.
• Assists in establishing performance standards, evaluates performance, and trains/coaches Team Members. Coordinates new-hire training and staff up-training as needed.
• Work is typically accomplished through the team of Financial Crimes Specialists; although some higher-risk, more complex cases may require hands-on involvement from the supervisor.

Job Expectations:

• Expert knowledge of Reg E Advanced / Expert knowledge of VISA Operating Rules & Chargeback Guidelines
• Shift Timing: 6:30 PM to 3:30 AM IST (US Holiday)
• Ability to facilitate training or present information to an audience
• Ability to learn quickly and transfer knowledge
• Knowledge of lean and six sigma tools and techniques
• Experience of drafting Statement of Work and creating process maps and process flows
• Knowledge of creating MIS reports and dashboards
• Ability to facilitate new learnings to staff as information, systems, and processes change
• Ability to drive and lead organizational change in a dynamic environment
• Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
• Workforce management experience including directing activities of team members, performance management, career development, coaching, mentoring, and succession planning

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.