Capital One Senior Business Director Customer Services Strategy Process Transformation 

United States, Virginia, Arlington 

220640050

This role will lead a new team of analysts and process gurus, reporting to the Chief of Staff for the Head of CS&S. You will serve as the leader and subject matter expert on process & system improvement initiatives while collaborating with leaders across CS&S. We are looking for someone who has a passion for analytics, operations, and risk - and someone who can get deep into the details, but doesn’t miss the forest for the trees. The role requires strong horizontal problem solving and analytical skills, as well as an ability to communicate and influence senior leaders.

Responsibilities of this role may include:

• Evaluating and modernizing critical processes in a complex dynamic environment, leveraging data and technology to drive scale and efficiency

• Partnering cross-functionally to identify opportunities and mobilize the organization to drive results

• Building relationships and collaborating with key stakeholders to ensure delivery of commitments

• Serving as subject matter expert on a process modernization initiatives

• Building a team of analysts and process managers to support this critical work

• Serving as a catalyst for change - the right candidate will accelerate the cultural transformation by leading by example, bringing in best practices, and being a relentless force for positive change

A successful candidate will have the following experience and skills:

• Strengths in leveraging relationships to influence Business, Operations and partner groups on strategic and relevant issues and topics

• An established track record of exceptional horizontal influence skills across various functions, levels, and organizations

• Demonstrated ability to produce presentations and communicate to executive leadership

• Proven leader with the ability to drive results and change in a large organization

• Excellent problem-solving and influencing skills

Basic Qualifications:

• Bachelor’s Degree in any quantitative field (Business, Math, Economics, Finance, Statistics, Science, Engineering)

• At least 2 years of experience in quantitative analysis

• At least 2 years of experience in qualitative analysis

• At least 2 years of experience in people management

• At least 2 years of experience in project management

Preferred Qualifications:

• Master’s Degree

• 5+ years of experience in quantitative analysis

• 5+ years of experience in qualitative analysis

• 3+ years of experience in people management

• 3+ years of experience in product development

• 3+ years of experience in financial modeling

• 3+ years of experience in economic forecasting

• 3+ years of experience in project management

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.