Expoint - all jobs in one place

מציאת משרת הייטק בחברות הטובות ביותר מעולם לא הייתה קלה יותר

Limitless High-tech career opportunities - Expoint

Vimeo Manager Customer Insights Product Experience Support 
Israel, Tel Aviv District, Tel Aviv-Yafo 
220286250

25.06.2024


Team Leadership & Development:

    • Directly manage and mentor a team of Support Product Leads, fostering their development as subject matter experts and effective liaisons between CSSE and the Product and ENG teams.


Operational Excellence:

    • Maintain and enhance knowledge management systems that centralize product information and best practices for Support teams.
    • Define and track key metrics that demonstrate the impact of your team's insights and readiness efforts on customer satisfaction and support efficiency.

Skills and knowledge you should possess:

  • 2+ years of experience leading a customer support or other customer facing teams (of 4+ members), with a demonstrated track record of data analysis, insights generation, and cross-functional collaboration.
  • Strong understanding of customer support operations and processes, with a passion for enhancing the customer and agent experience.
  • Proficiency in data manipulation and visualization tools such as Tableau and Zendesk Explore.
  • Experience with VOC (Voice of Customer) methodologies: Knowledge of survey design, focus group techniques, or similar structured approaches.
  • Effective presentation and storytelling skills to communicate complex concepts to various stakeholders.
  • Experience working with Zendesk, and other Support tools - a big plus