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JPMorgan Transformation Product Delivery Manager-Payments-Vice President 
United States, New York, New York 
219597891

14.09.2024
Job responsibilities
  • Supports key strategic programs for the Merchant Services business; leads specific program workstreams and initiatives to drive business revenue growth and profitability, as well as improve the client experience
  • Leads the delivery of change management activities across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirements
  • Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination
  • Analyzes end-to-end processes and identifies opportunities and solutions to streamline, improve and automate them to increase efficiency and scalability; helps develop and drive delivery of recommendations
  • Defines reporting strategy, and develops insights on the Merchant Services business, sales and clients through data analysis
  • Communicates regular progress and updates to Sales, Product, and other senior management stakeholders across LOBs; develop OKRs and metrics to track progress
  • Plans and delivers communications and training around strategic changes and new products
  • Develops understanding of client personas in target segments and their needs to inform recommendations
  • Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
  • Maintains close feedback loop with Sales and other partner functions across Payments and Global Banking
Required qualifications, capabilities, and skills
  • 5+ years of experience or equivalent expertise in product delivery or a relevant domain area (e.g., change management, program/project management, product development, strategy, management consulting)
  • Experience in merchant services or payments
  • Demonstrated ability to execute operational management and change readiness activities
  • Strong understanding of delivery and a proven track record of implementing continuous improvement processes
  • Ability to interact with colleagues at all levels and across functions with a sharp executive presence; proven ability to cultivate strong relationships
  • Successful track record setting and achieving challenging goals with demonstrated entrepreneurial leadership
  • Strategic thinker who is comfortable transforming abstract ideas into a concrete plan of action
  • Change agent who makes a passionate case for change through facts, strong communication style and deep understanding of the audience
  • Experience in product or platform-wide release management, in addition to deployment processes and strategies
  • Must have strong Powerpoint and Excel skills
Preferred qualifications, capabilities, and skills
  • Proficient knowledge of the product development life cycle, design, and data analytics
  • Knowledge of merchant services revenue streams and drivers of profitability
  • Bachelor’s degree, Master’s degree preferred