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JPMorgan Transformation Product Delivery Manager-Payments-Vice President United States, New York, New York 219597891
14.09.2024
Job responsibilities
- Supports key strategic programs for the Merchant Services business; leads specific program workstreams and initiatives to drive business revenue growth and profitability, as well as improve the client experience
- Leads the delivery of change management activities across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirements
- Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination
- Analyzes end-to-end processes and identifies opportunities and solutions to streamline, improve and automate them to increase efficiency and scalability; helps develop and drive delivery of recommendations
- Defines reporting strategy, and develops insights on the Merchant Services business, sales and clients through data analysis
- Communicates regular progress and updates to Sales, Product, and other senior management stakeholders across LOBs; develop OKRs and metrics to track progress
- Plans and delivers communications and training around strategic changes and new products
- Develops understanding of client personas in target segments and their needs to inform recommendations
- Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
- Maintains close feedback loop with Sales and other partner functions across Payments and Global Banking
Required qualifications, capabilities, and skills
- 5+ years of experience or equivalent expertise in product delivery or a relevant domain area (e.g., change management, program/project management, product development, strategy, management consulting)
- Experience in merchant services or payments
- Demonstrated ability to execute operational management and change readiness activities
- Strong understanding of delivery and a proven track record of implementing continuous improvement processes
- Ability to interact with colleagues at all levels and across functions with a sharp executive presence; proven ability to cultivate strong relationships
- Successful track record setting and achieving challenging goals with demonstrated entrepreneurial leadership
- Strategic thinker who is comfortable transforming abstract ideas into a concrete plan of action
- Change agent who makes a passionate case for change through facts, strong communication style and deep understanding of the audience
- Experience in product or platform-wide release management, in addition to deployment processes and strategies
- Must have strong Powerpoint and Excel skills
Preferred qualifications, capabilities, and skills
- Proficient knowledge of the product development life cycle, design, and data analytics
- Knowledge of merchant services revenue streams and drivers of profitability
- Bachelor’s degree, Master’s degree preferred
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