SAP Senior Client Success Manager - SMB SAP Concur 

United Kingdom, England, London 

21889156

What you’ll do

As a Client Success Manager, you will be responsible for developing trusted relationships with your clients, measured through revenue growth, retention, and relationship health. Being part of Client Success means you will have a unique opportunity to join the client on their journey with SAP Concur. The goal is to ensure the client feels supported in achieving their desired outcomes by offering industry insights and best practices. This is a dynamic role where you will identify and hone your unique talents.

• Building a territory plan to proactively engage clients throughout their lifecycle

• Developing strong relationships with each client using virtual meetings

• Achieving client retention and revenue goals on a quarterly basis

• Demonstrating integrity to both our clients and internal resources

• Developing the ability to speak to industry best practices and SAP Concur products

• Working in partnership with our Sales teams to identify sales opportunities

• Contributing to process development and organisational growth projects

• Opportunities for training in role as well as career development

What you bring

• Senior level Customer Success/Account Management/Relationship Management

• Track record of exceeding targets

• Capable of leading and influencing client meetings

• Asks thought-provoking questions

• Ability to successfully manage internal and cross-functional relationships

• Highly organised and able to manage many activities and deadlines

• Willingness to adapt to change

• Thrive in an entrepreneurial and evolving environment

We live by our values and are committed to demonstrating them:

• Values Inclusion – by creating space for all ideas, encouraging and welcoming team members to come as their authentic selves. Acknowledging that diverse perspectives and experiences drive our success.

• Invests in Collaboration – Leaves ego at the door and achieves goals by delivering results with purpose, tenacity, and teamwork. Challenges self and others to think outside the box and aspire for more, whilst making it a priority to find ways to work better together and maintain trusting relationships.

• Displays Passion - for the work we are doing, and what we have achieved. Committed to continuous learning, growth and the success of our clients.

• Builds and honours Trust – by listening first, being open about failures, seeking to understand, and having honest conversations. Holds self and others accountable for results.

• Makes a Difference – A catalyst for change. One who steps up, take action, build consensus, leads the change and owns the outcome.

• Adaptable when faced with change - acquires understanding and absorbs new information rapidly. Has a flexible approach and is comfortable with change.

• Demonstrates Empathy – seeks to understand and recognise another person’s reality aiming to understand their feelings and perspectives in order to guide subsequent actions.

• Prioritises Integrity – Approaches all scenarios with honesty, accountability, and transparency. Does not compromise ethical behavior regardless of obstacles.

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