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Google Product Support Manager YouTube Music Premium United States, New York, New York 218751585
20.03.2025
Info This role may also be located in our Playa Vista, CA campus.Note: By applying to this position you will have an opportunity to share your preferred working location from the following: New York, NY, USA; Atlanta, GA, USA; San Bruno, CA, USA; Los Angeles, CA, USA.
This role may also be located in our Playa Vista, CA campus.
Note: By applying to this position you will have an opportunity to share your preferred working location from the following:.- Bachelor’s degree or equivalent practical experience.
- 5 years of experience in a technical project management or a customer operations role with B2C or subscription services, consumer tech, or media experience.
Preferred qualifications:
- Experience in developing and implementing consumer support strategies and solutions in a fast-paced, dynamic environment either in a B2C company or at a consulting firm such as media/internet/e-commerce industries.
- Understanding of consumer behavior and user experience principles.
- Understanding of customer operations.
- Ability to effectively influence, communicate and drive change with cross-functional stakeholders at all levels of management.
- Excellent business acumen, modeling, spreadsheet software and presentation software skills.
- Excellent leadership, communication, and people management skills.
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