Microsoft Business Applications Technology Sales Professional 

United States, New York, New York 

218396129

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As part of that mission, Tech for Social Impact (TSI) was established within Microsoft to support nonprofits and international development organizations worldwide. TSI integrates sales, advisory, solution development, and partnerships into one team to drive digital transformation and enable these organizations to address critical social issues more effectively.

We are looking for an experienced Business Applications Technology Sales Professional (TSP) with a passion for the UN & Development sector, who is keen to guide organizations through their CRM and Low Code journey. As the Business Applications Technical Specialist, you will work closely with the United Nations and Development Banks, addressing their comprehensive business transformation needs using our Dynamics 365 and Power Platform solutions.

As a Business Applications Technology Sales Professional, you are a master of the CRM & Low Code worlds, bringing life to the amazing AI-powered vision of Microsoft in this space. While there is plenty of competition on standalone CRM providers, there is no one who has to completeness of vision that Microsoft does and your role as a TSP is to partner closesly with Solution Sellers, Account Executives and key partners to bring that vision to life for our customers.

Identifies and engages with customer technical decision makers, while engaging sales team and delivering/driving sales strategy. Leverages customer context, portfolio expertise, and deep technical or industry knowledge to build credibility with customers. Leads and ensures complex technical wins. Leverages knowledge of resources and engages product and support teams to remediate escalated technical blockers. Scales wins through partner in a sell-with environment by promoting the partner within the Microsoft ecosystem. Acts as a subject matter expert on a particular competition. Develops strategic cross-workload/subsidiary and account-level responses to specific market threats. Represents the customer by acting as a role model for leveraging various internal resources.

Required/Minimum Qualifications

• 5+ years technical pre-sales or technical consulting experience
  • OR Bachelor's Degree in Computer Science, Information Technology, or related field AND 4+ years technical pre-sales or technical consulting experience
  • OR Master's Degree in Computer Science, Information Technology, or related field AND 3+ years technical pre-sales or technical consulting experience
  • OR equivalent experience.

Additional or Preferred Qualifications

• 6+ years technical pre-sales, technical consulting, or technology delivery, or related experience
  • OR equivalent experience.
• 4+ years experience with cloud and hybrid, or on premises infrastructures, architecture designs, migrations, industry standards, and/or technology management.
• Certification in relevant technologies or disciplines (e.g., Office 365, Power BI, Azure Architect and Development exams, Cloud Platform Technologies, Information Security, Architecture).
• Technical Sales Experience with large scale D365 and Power Platform Solutions.
• Broad understanding of commercial cloud offerings, Microsoft’s cloud platform, and/or competitors and related ecosystems.
• Relationship building with C-Suite
• Design Thinking and Solution Envisioning

Technology Specialists IC4 - The typical base pay range for this role across the U.S. is USD $103,800 - $200,300 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $133,700 - $219,200 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

Microsoft will accept applications for the role until January 30, 2025.

As a Business Applications TSP, your responsibilities will include the following:

As a key advisor and influencer, you will lead discussions and decisions regarding all D365 modules and the Power Platform, including PowerApps, PowerPages, Power Automate, and Copilot Studio. You will assist customers in understanding and adopting Microsoft D365 and Power Platform solutions through business and technical consultations, demonstrations, proof of concept development, and by aligning appropriate solution partners, programs, and resources to meet customer needs effectively. Additionally, you will lead or oversee group training sessions or large-scale events (e.g., workshops, webinars) to educate customers, partners, and colleagues with your subject matter expertise in Microsoft solutions. Furthermore, you will monitor, respond to, and contribute as a thought leader to both internal and external tech community posts, establish and lead dynamic tech communities through calls, sessions, hackathons, etc., and serve as a mentor within the community.

The role involves applying and adapting sales methodologies (e.g., catalyst, challenger sales) to guide customers through digital transformation as a trusted advisor across solution areas. It includes using innovation to challenge solutions against changing technology (e.g., Power Apps). The responsibilities include adapting and extending architecture patterns across technologies/solution areas to meet complex customer requirements and driving integration solutions for industry-specific needs. The role also involves delivering assets that can be leveraged by others within the business, applying and customizing existing demonstration assets, and overseeing demonstrations (e.g., architectural design sessions [ADS], proof of concept [POC] sessions, pilots, hackathons) of solutions. The role positions solutions against competitors and leverages partner/customer teams as necessary to demonstrate capabilities and create programmatic frameworks that can be reused by the business. Additionally, it includes leading the review of partner demonstrations and supporting partners to ensure alignment with Microsoft standards.

: You will collaborate closely with the Business Applications Sales Specialist (SSP), customer account teams, and partners to translate the agreed-upon customer vision into a strategic implementation plan. Your responsibilities will include addressing and resolving concerns, preventing technical blockers, and validating a robust business case for investment. Additionally, you will simplify complex technology concepts to illustrate their business impact, ensuring a seamless customer journey from vision to realization. You will also play a primary role in responding to RFPs and delivering proposal presentations.

Develop and maintain relationships with partners, serving as a liaison between the partner and internal teams. Facilitate access to partner resources and processes, support partner technical capability by identifying skill and resource gaps, and provide ongoing feedback to internal teams to improve partner capabilities.

Be the voice of the customer by sharing insights, feedback, and best practices with internal teams. Collaborate with engineering and product teams to remove key blockers and drive continuous product improvements, ensuring customer needs and expectations are met.

Due to the global nature of our customers, this role will be expected to travel to key UN locations in North America, Europe and Africa on a regular basis. Expected Travel is 25-50%.

• Bring impactful industry insights into customer engagements and close deals with customers. Act as a thought leader across solution areas to advise customers across business functions on digital transformation. Lead virtual transformational shifts to drive deployment and create business value for customers.
• Develop strategies for driving and closing strategic and/or prioritized opportunities. Collaborate with account teams to ensure alignment with the account strategy and plan. Lead deal execution with the deal teams across the organization.
• With a Customer First Mindset – you will engage with and enable our customers and key decision-makers, delivering a connected customer engagement experience and driving customer satisfaction, through digital sales excellence, empowered by world-class data, marketing systems and platforms.
• Lead the planning and execution on opportunities with resources and partners to cross-sell and up-sell. Engage with Partner(s)- Leverage and scale through aligning early with priority co-sell partners.
• Collaborate with extended sales team, partners, and marketing to lead business analysis (e.g., whitespace analysis, identify industry trends) to pursue high-potential customers and develop a target list of potential business.
• Lead the digital transformation discussion with AI across the Dynamics 365 portfolio.
• Build Pipe in alignment with Account Teams & Cross-Solution Areas – Build pipe by leading with industry, using digital signals & insights to prospect, network, identify, engage & nurture with right BDMs, align & gain account team commitment, plug into cross solution sales motions.
• Orchestrate with team members on conducting campaigns to discover new opportunities and generate new leads. Lead conversations with strategic/high-potential customers (e.g., high budget, global account, highly competitive) along with account teams or partners. Facilitate the account team unit (ATU) and/or Specialist Team Unit (STU) to build pipeline in collaboration with partners.
• Envision Industry-aligned Customer-Centric Solutions with Business Value Insights – Discover and envision industry-based solutions with business value insights working.
• Lead territory planning process that aligns partner and Microsoft resources to maximize revenue, customer satisfaction, and grow share.
• Meet operational standards and maintain reporting accuracy for key leading performance indicators – including pipeline development, deal velocity, and forecasting accuracy.
• Embody our and