F5 Customer Success Manager Bangalore 

India, Karnataka, Bengaluru 

216911188

• Ensure the success of F5 Distributed Cloud customers by providing oversight, adoption recommendations, and risk management.

• Maintain a deep understanding of F5 Distributed Cloud solutions and educate customers on new features and releases, ensuring they derive maximum value from our products and drive expansion opportunities.

• Help customers consistently achieve their business outcomes with success plans.

• Conduct Quarterly Business Reviews with customers to align services with their strategic goals.

• Monitor adoption and utilization trends, providing recommendations based on risk and business needs.

• Conduct periodic customer health-checks to assess satisfaction and take action to ensure high retention rates.

• Identify renewal risks and collaborate with internal teams for successful renewals.

• Drive customer retention through quarterly reviews, demonstrating the value of products and services.

• Advocate for customers, providing feedback to internal teams about products, pain points, and service experience.

• Hold a bachelor’s degree in a technical or business-related field (Computer Science, Software Engineering, Business Management, Entrepreneurship).

• Showcase 5+ years of customer-facing experience in a SaaS organization, preferably with internet security, cloud, and network technologies.

• Customer obsession with a passion for ensuring customers’ success while balancing business needs.

• Experience in a customer-facing role involving SaaS solutions.

• Proven ability to quickly learn new technologies.

• Prior experience in a customer success/account management role, particularly with large enterprise customers.

• Proven ability to navigate sophisticated enterprise organizations, accelerate product adoption, and promote growth opportunities.

• Customer-focused approach and consultative engagement style.

• Previous experience compiling and presenting meaningful, value-rich business reviews.

• Data-driven curiosity; consistently analyzes data to uncover business insights and drive decision-making.

• Ability to prioritize, multi-task, collaborate with team members and perform effectively under pressure.

• Experience with F5 products a plus.

• Hybrid working mode

• Career growth and development opportunities

• Recognitions and Rewards

• Employee Assistance Program

• Competitive pay,, and cool perks

• Dynamic Interest Groups

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.